Hello *My account was hacked and change password. *Hackek was probably on Wednesday...

GetHuman-prelom's customer service issue with Amazon Germany from December 2019

Help with my Amazon Germany issue
The issue in GetHuman-prelom's own words
Hello *My account was hacked and change password. *Hackek was probably on Wednesday, **********. *I have my gsm number *** *** *** and my credit card on this account. **You must have a log file of my account and see when the password was changed and also the email address. *The email was changed with the existing *****@***.com to hacker email K*****@***.com.*It urgent becouse i must block my credit card temporarely.**On email account K*****@***.com is all my per**Please let me know when you will return my account to my original site as I requested.**to contact you via chat I had to create an account again. I had created a new accoutn with original email *****@***.com. **Otherwise Chat is not enabled.*I also tried calling the phone number you provide as a solution, but the call refuses to connect.
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Amazon Germany

Customer service issue
Reported by GetHuman-prelom
Dec 14th, 2019 - 4 mos ago
Fixed
Seen by 13 customers so far
Similar issue to 491 others
0 customers following this
Items needed
Name on account
Billing address
Phone number
Email address
Order number
Timeline
GetHuman-prelom started working on this issue
Dec 14th, 2019 4:00pm
GetHuman-prelom indicated the issue is not fixed yet.
Dec 14th, 2019 8:50pm
GetHuman-prelom indicated the issue is not fixed yet.
Dec 15th, 2019 4:29pm
GetHuman-prelom confirmed the issue is fixed. Hooray!
Dec 17th, 2019 4:09pm