At various times over the years I've noticed charges from Amazon for PRIME when I have...

GetHuman6119499's Refund a Charge issue with Amazon Canada from May 2021

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The issue in GetHuman6119499's own words
At various times over the years I've noticed charges from Amazon for PRIME when I have not subscribed to it and as recent as February **, **** I had reason to complain about such charges. I chatted with an Amazon service person named Kauskik Thu ( below is a transcript ) who assured me that the charges at that time will be reversed but when I checked my vida statement today I noticed that incorrect withdrawals were made by Amazon from Dec **,**** to at least April **, ****. Please make sure the charges get reversed. ***ORDER * D**-*******-*********Payment date: April **, ******Total: CA$*.****ORDER * D**-*******-*********Payment date: March **, ******Total: CA$*.****ORDER * D**-*******-*********Payment date: February **, ******Total: CA$*.****ORDER * D**-*******-*********Payment date: January **, ******Total: CA$*.****ORDER * D**-*******-*********Payment date: December **, ******Total: CA$*.*****On Thu, Feb **, **** at *:** PM Customer Service ******@***.com* wrote:*Kaushik: *  *Hello my name is Kaushik I'll be happy to assist you today**Tom Trollip: *  *Hello KaushikThu,*Kaushik: *  *Do you mind waiting a few moments while I look into this for you?**Tom Trollip: *  *I take it you looked at my message above regarding my cancelled membership that I have been charged for*Kaushik: *  *Yes Tom when was the charges deducted from your account?**Tom Trollip *  *:According to my Visa statement on Jan ** and Feb ***Kaushik: *  *I see that the membership was cancelled and refunded on January **, *****Are you sure that your referring to prime membership in this account Tom ?**Tom Trollip: *  *That's strange I just looked at my visa statements and the charges are reflected there*And yes It is the Prime Account I am referring to**Kaushik: *  *The last charge that was done for your prime was on January **, ****and you cancelled the membership on January **, **** after that there has been no charge on your prime membership Tom*Tom Trollip:Well I guess I have to contact Visa about the charges. Thanks Kaushik**Kaushik: *  *Please do reach out to them and come back us if you have any further issues Tom we will be happy to assist you*Is there anything else I can help you with today?**Tom Trollip: *  * Yes please can you send me a transcript of this conversation to *****@***.com to be able to show Visa. Other than that you have been very kind with your help Thanks**Kaushik: *  *SUre Tom give me a min**Best regards,*Kaushik**Thank you.******Tom Trollip****,. **** Nortshore Blvd E *Burlington Ontario L*R*C**(***) *******

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Amazon Canada

Refund a Charge issue
Reported by GetHuman6119499
May 27th, 2021 - a year ago
Not resolved
Seen by 2 customers so far
Similar issue to 3776 others
0 customers following this


GetHuman6119499 started working on this issue
May 27th, 2021 5:57pm

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