Dear Amazon CS Rep**This is the third time I have contacted Amazon about this item. The...

GetHuman5967273's Refund a Charge issue with Amazon Canada from April 2021

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The issue in GetHuman5967273's own words
Dear Amazon CS Rep**This is the third time I have contacted Amazon about this item. The first time was when my daughter received this item that I purchased for her as a gift. I was asked to send pictures of the items which was completely shattered. The pictures were sent and no mention of return was requested. The item replaced. *Weeks later I got an email saying I was going to be charged for the items if not returned. I sent an email to CS and was told it was all a mistake and I would not be charged for the replacement item, however, I have been charged. *This item is not going to be returned, it has been disposed of by my daughter who lives provinces away from me. *Today I wrote an email about the issue to Amazon CS and had it sent back to me.*I was going to write a review about this item which would not have been positive due to my frustration. I've decided to give this another try before doing so.

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Amazon Canada

Refund a Charge issue
Reported by GetHuman5967273
Apr 16th, 2021 - 3 months ago
Not resolved
Seen by 9 customers so far
Similar issue to 4778 others
0 customers following this

Timeline

GetHuman5967273 started working on this issue
Apr 16th 1:12pm

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