Amazon Canada Customer FAQ

We're sorry to hear that you haven't received a refund for a cancelled item yet. Amazon processes most refunds to your original payment method within 3-5 business days of receiving the returned item. However, in some cases, refunds can take up to two weeks. Remember that your bank may take few more days to process the refund. If you still have not received your refund after this time period, we recommend checking with your bank first before reaching out to Amazon Canada customer service for further assistance.

We're sorry to hear about this. Typically, when a return package is dropped off, it may take a couple of days for the tracking system to update and confirm receipt. However, delays can occur depending on the courier service used. Please keep an eye out for an email notification confirming the receipt of your return package by Amazon. If after a few more days your returned item status doesn't update, or you haven't received a confirmation email, we advise getting in touch with the carrier directly to ensure your package is en-route to Amazon's return center. Rest assured, once your returned item is received and processed by Amazon, your refund should be initiated promptly.

Amazon Canada will automatically renew your subscription, such as Prime membership, close to your renewal date, and you'll get a notification email from Amazon before this occurs. However, if you're uncertain about the legitimacy of an email, remember that Amazon will never ask for your personal information, such as your password, through email. Any email claiming to be from Amazon that does so could be a phishing scam. If you're unsure, it's best not to click any links in the email. Instead, visit Amazon directly by typing www.amazon.ca into your web browser, log into your account, and check your membership status to see if it's due for renewal.

As a part of Amazon Canada, all our transactions are processed in CAD, and thus, all invoices are also issued in CAD. Unfortunately, we cannot issue invoices in USD or any other currency. However, you can take a printout of your invoice and the conversion rate of the day of the transaction (which can be obtained via a bank or currency exchange service) to calculate the equivalent USD amount for each item. You should consult your financial advisor for guidance on how to handle this scenario for reporting or reimbursement purposes.

To return a product you bought on Amazon Canada, go to the 'Returns & Orders' section of your account. Choose the item you want to return and select a reason from the given options. Then print the return label and authorization. Next, pack the item securely with the return label attached on the outside. You can then drop off your parcel at the nearest Canada Post location or schedule a pickup if that option is offered. Ensure the item is in the same condition you received it. Also, keep in mind that return policies might vary depending on the seller. Please note that return shipping costs may apply unless the return is due to an Amazon error or the item is defective.