Allegiant Customer Service Issues

I booked a flight for Taishuan Johnson from Indianapolis to Los Angeles on G4 [redacted] for July 23, departing at 12:59 PM. The booking date was July 20, [redacted], and the confirmation number is CT79BQ. The ticket was purchased through the third-party agency Qunar.com based in China. Unfortunately, Taishuan was unable to board the flight despite having the confirmation code due to a system error showing a payment failure. This issue needs to be resolved promptly so that we can provide the necessary details to Qunar to claim proof of payment failure. Kindly assist us in rectifying this situation. Thank you.

I arrived from Tampa International Airport about four or five days ago on Allegiant Airlines around 10:30 or 11:00. Unfortunately, upon arrival at Johnson City Tri-Cities Airport in Tennessee, operated by regional airlines, I discovered that one or two of my bags were missing. I urgently need my luggage, as it contains crucial Marine Corps and Camp Lejeune documents that are essential for legal purposes. Please contact me at [redacted]. My name is Terry Lee B. Thank you.

On July 31, [redacted], my bags were checked with tag number [redacted] on Allegiant Air flight [redacted] from Austin to Asheville. I haven't received any updates from the airline and had to call them myself. They seem unaware of the bags' location, possibly due to the absence of barcodes on the tags. I was charged for checking the bags, which contain important items like medication and makeup, along with new clothes for my trip. I'm eager to know what happened to my bags and seek compensation for the inconvenience.

Subject: Flight Cancellation Experience Assistance Needed Flight [redacted] has been cancelled, and I was provided with cancellation number CMJWT6. Upon arriving at the airport, I was informed about the 8-hour flight delay due to logistics. This unforeseen circumstance posed a challenge due to health reasons, causing us to miss the flight. Despite efforts to return promptly, we were unable to board the plane as it departed. The situation resulted in missed quality time with our family and significant inconvenience. Allegiant offered a Sunday flight option, which we declined, as it did not align with our plans. The manager, Pete, assured us of 2 future flight vouchers and home delivery of our luggage via FEDEX. Subsequent phone conversations only offered a partial credit, which falls short of what was paid. The luggage, essential due to medical devices inside, has not been returned as promised, creating further distress. We are reaching out for assistance and resolution on this matter promptly. Sincerely, Leo Sell

To Whom It May Concern, I have been a loyal customer for many years and my recent experience with customer service at boarding on August 6, [redacted], Sunday was highly disappointing. The agent handling flight [redacted] at Harrisburg International Airport to Punta Gorda, FL appeared unhappy and made the boarding process difficult and embarrassing. I attempted to board with my children and grandchildren to assist them, assuming that my Allegiant credit card would grant me priority boarding privileges. However, the agent publicly refused me, citing that I was not "paid priority," which contradicted the benefits I expected as an Allegiant credit cardholder. The agent's handling of the situation was unprofessional and embarrassing, not only for me but also for other customers present. Despite my attempts to explain our situation, the agent insisted on following rules strictly, causing unnecessary delays and discomfort. Furthermore, the agent's behavior towards me and the other passengers, including noting down my name after scanning my boarding pass, made me feel uneasy and concerned about my privacy and personal information. Overall, the agent's actions ruined what should have been a pleasant trip with my family. This experience was unacceptable, unprofessional, and marred my otherwise positive view of Allegiant's customer service. Sincerely, Frustrated Customer

I was speaking with member-only customer service regarding a double booking issue for a flight from Punta Gorda to Allentown. Unfortunately, the call disconnected while they were processing a refund or credit. I was left on hold for an hour without getting any assistance. My name is Gordon Peterson, you can reach me at [redacted] or via email at [redacted] The reservation numbers in question are CSDC2Y and CQQHFR. I kindly request a callback from customer service to resolve this matter promptly. Thank you.

I have been trying to use a travel voucher for a flight I need to rebook due to unfortunate circumstances. The voucher recently expired as I struggled to finalize the new booking online. Can I request an extension considering the situation? I have a copy of the death certificate available.

I need to update the name of the adult traveling with my three children tomorrow. The original passenger can no longer make the flight due to a family emergency. The revised traveler is our babysitter, Miranda Talley. I need Allegiant to change the reservation to reflect her name for both the flight with code TDDI2E from SBN to ABE on 9/1/23 and the Alamo rental car package paid in advance under confirmation number [redacted]4. Alamo has informed me that only Allegiant is able to make this adjustment, so I am reaching out for assistance. Thank you.

I am Catherine L. trying to modify my return flight on Allegiant. My current confirmation number is CRXTK4, with a departure from Orlando-Sanford International Airport on Tuesday, September 5, and arrival at Flint Bishop International Airport. I need to reschedule it for the Thursday, September 7, flight departing at 12:22 pm. Despite multiple attempts on your website to change the flight, I keep encountering an error message which prevents me from making the modification. This issue has persisted for hours alongside unsuccessful attempts to reach customer service over the phone. Your prompt assistance is greatly appreciated.

I booked travel for September 6 on August 30, but have not received a confirmation email or seen a payment on my credit card. When I called Allegiant on August 31, I was directed to a PCM company that handles reservations for Allegiant. Today, I noticed that I have been charged twice for the same flight - once by the PCM company and once by Allegiant, although I never received a confirmation from Allegiant. Please contact me at [redacted] as soon as possible, as I would like to resolve the issue with PCM on my credit card.

I would like to file a complaint regarding my recent flight reservation. Over two months ago, I booked a flight from Concord, NC to Sanford Orlando airport and paid for a specific seat selection. However, two days before the flight, I received an email instructing me to change my seat. I selected seat 1C, received confirmation, but at check-in 24 hours before the flight, I was told I needed to see an agent before boarding. Despite the initial payment for my chosen seat, I was unpleasantly surprised to find out at the ticket counter that I had no assigned seat. I ended up seated at the back of the plane instead of my preferred aisle seat at the front for extra legroom. As a frequent flyer, I prioritize sitting in the front for a quicker deboarding process. I would appreciate reimbursement for the seat I paid for but did not receive. My name is Karla M. and my flight was scheduled for September 4th, [redacted], departing from Sanford Orlando to Concord, NC at 2 pm.

I purchased a ticket for my partner, Calvin M., to travel from Phoenix, Arizona, to Asheville, North Carolina, on August 11, [redacted]. Unfortunately, he missed the flight due to a seizure that landed him in the hospital. I paid $[redacted].00 for the ticket. Is there any possibility of receiving a credit for this unused ticket? My details are as follows: Melinda B., itinerary # CV7YJR, phone: [redacted], email: [redacted]

I made a booking on 8/30 for a flight from Sanford Orlando, FL to Flint, MI on 9/30. I selected seat 7D for departure at 12:22, but I did not receive an email with a flight number or a confirmation number. I have been charged for this booking. I noticed online that September flights were suspended, but I can see that there are still flights operating. Am I still booked on the flight, or do I need to select a different one for October? - Debra L.

I have been unsuccessful in resolving this issue. I have attempted to contact customer service, been on hold for 2 hours, and have been disconnected multiple times over the past week and a half. During one call, I asked the representative to call me back if we got disconnected as it was regarding an important flight and a refund or credit was necessary. Unfortunately, the call dropped, and I never received a callback as promised. This situation caused me to miss another flight. I am requesting Allegiant Air provide me with a credit voucher for part of the $[redacted].00 ticket. Thank you for your assistance.

I made a flight booking last night for a trip from Asheville, North Carolina, to Boston, Massachusetts. Unfortunately, I wasn't able to jot down the confirmation number as the website suddenly closed. I'm unsure if my reservation was successful. My name is V. J. Lockhart, and my contact details are [redacted] and [redacted]-77-[redacted]. I need the confirmation number for my round trip flight from Asheville to Boston scheduled for October 4th to October 11th. Thank you for your help.

I recently made a reservation on Allegiant Airline last night for a flight from Asheville, North Carolina, to Boston, Massachusetts. Unfortunately, the website shut down before I could retrieve the confirmation number. I'm seeking confirmation if the booking was successful. My name is Vanessa J. Lockhart, born on 12/11/57. You can reach me at vanlock1@[redacted] or [redacted]. The booking was intended for October 4th to October 11th. Kindly provide the booking number or advise if I need to rebook promptly. Thank you.

I purchased tickets for myself and minors, but due to the minor tickets, I couldn't check in online or through the app even after paying for seat assignments. Upon arriving 50 minutes before the flight, no Allegiant representatives were available. TSA members tried to help me take my children through security. When I approached boarding agents, I was told to wait for assistance with rebooking flights. The representative, Crystal Atteberry, advised me to call customer service instead of helping me. I explained the issues I faced while booking online and requested a refund for the seating assignments and baggage fees, but she declined. I was disappointed by the lack of assistance and respect shown by Allegiant. As a military veteran, I expected better treatment.

We need to change our return flight to January 14th due to a later start to our studies. There is a $10 fee for this, which is fine. However, we are confused about our checked bag. We initially purchased one, and we are unsure if it will transfer to the new flight without an additional cost. The website prompts us to add luggage for $70, but removing it decreases the price by $30. Can you please advise on how to proceed with the rescheduling and clarify the luggage situation? Thank you.

Dear Customer Service, I am following up on my previous email from August 18. After visiting the Allegiant Baggage Service Office at IAD airport to file a Damaged Baggage Report within an hour of my arrival, I was directed to the Allegiant check kiosk due to the absence of the baggage service office. Unfortunately, no personnel were present, and there were no flights scheduled that day. I contacted Allegiant for assistance and was instructed to submit my report via their website. Since I was unable to address the issue in person at the airport, I used the provided link to email them about my Damaged Baggage. I was met with an automated response advising against sending multiple emails about the same issue to avoid delays. However, it has now been over a month and a half since my initial report on August 18, and I have not received any further communication. I find this lack of response from the Allegiant Customer Service Team unacceptable.

Hello, I have a flight confirmation #HC88GH for October 4th from Punta Gorda, Florida. Unfortunately, I have received news of my brother-in-law's passing and need to change my flight to October 6th to fly to Syracuse, NY. I am uncertain when I will return to Florida. I am currently on hold with customer service, waiting to speak with an agent for 45 minutes. Can you please help me with an exception due to this situation?