Hello my friend*I am Abdulmonem*Order number ID: ***************I need you help me. My...

GetHuman-a_alhoda's customer service issue with Aliexpress Service from February 2019

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The issue in GetHuman-a_alhoda's own words
Hello my friend*I am Abdulmonem*Order number ID: ***************I need you help me. My problem is that the seller refused to ship my item after ** days, he asked me to cancel the order by choosing (other reasons), when I refused it. I choose the seller does not want to ship the item. He came back again asked me choosing (put the wrong item in the order). After that he put an imaginary tracking number for another customer, his address Riyadh and my address al-Ahsa. When I wrote to the seller, "The tracking number (RP*********CN) is fake. In the system, the order sent at ** *** *****, while the package arrived in Riyadh at **********". he said 'Your order has not been shipped out. The tracking number was uploaded by error system." Then the seller asked me for my PayPal account for he to arrange refund.*and he ask me check my PayPal account within *-* days,if I don't get the money. *I ask him extend the buyer protection. He didn't. I'm afraid the buyer protection period.*Unfortunately, I cannot "Open Dispute" because the system is asking to wait ** days after the seller ships the item.*I wish you could read the seller's conversation with me.

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Aliexpress Service

Customer service issue
Reported by GetHuman-a_alhoda
Feb 24th, 2019 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 14147 others
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GetHuman-a_alhoda started working on this issue
Feb 24th, 2019 6:38pm

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