AliExpress Customer Service Issues

I purchased an RC boat for my father's birthday, but it arrived 30 days later in a damaged condition. The remote control was cracked, the boat antenna was missing, and the boat had multiple scratches. Due to these issues, I couldn't even test if it functions properly. I initiated a dispute requesting a partial refund so I can repair it myself; however, the resolution offered was to return the item for a full refund. I am facing two main challenges with this resolution: 1. Shipping back to China is currently impossible from my country due to the ongoing Coronavirus outbreak. 2. The return shipping cost is almost equal to the price of the boat, resulting in a loss of both time and money with no guarantee of a better outcome. I am seeking genuine customer service assistance to find a more reasonable solution that doesn't inconvenience me further.

My package arrived in Mexico but after a month, the tracking showed it couldn't be delivered without specifying a reason. The delivery service never contacted me, even after the guaranteed delivery period expired. I opened a dispute with the seller, who advised me to check with the official post office, but they didn't have my package. Contacting the seller yielded no results, with repeated requests to inquire on my part. Eventually, I was given another contact number, and upon calling, I was informed the package had been returned to the origin country. I informed the seller and provided evidence of the return, yet my appeal on AliExpress was denied. Despite the $[redacted] USD value of the package, I received no communication regarding the issue.

I am interested in the Doctodd GI CPAP Home Medical CPAP Machine for Sleep Apnea OSAHS OSAS Snoring User with Mask Headgear Tube Bag SD Card. I found the product for CA $[redacted].24, but the seller is not providing clear answers to my questions. I inquired about switching the Nose Nasal Pillow Mask for the Dreamwear Nasal Mask. The seller offered a $2.00 USD discount but did not address my compatibility concerns. I am still waiting to consult with a doctor for equipment advice. If possible, I would like to replace the nasal pillow part with the Dreamwear piece. I apologize if my explanation is confusing, as it is challenging to describe without visuals.

I'm having trouble logging into my account. The process always stops at a certain point. I live in Spain but have a Norwegian telephone number. When I try the "forgotten password" option, it only provides Spanish or other non-Norwegian country codes. My email cannot be used as a username either. I'm currently waiting for something in the mail, but I'm unable to track it. If I can't access the details of my order, I might have to contact my credit card company to dispute the payment.

I am facing a significant issue with a seller on AliExpress. In November, I purchased a dress from their store for £[redacted]. Upon receiving the dress, it did not fit. I arranged with the seller to return the dress to China for a refund. After sending the item back, I have been trying to contact the seller for my £[redacted] refund. Unfortunately, the seller has been ignoring all of my messages and has removed all items from their store. I am seeking assistance from AliExpress regarding this scam.

I purchased a wig, but it arrived in a different color/length than advertised. The seller asked me to return it and said they would cover the £13.50 postage cost. I shipped the item back over a month ago but haven't received a refund yet. When I mentioned opening a dispute, they warned me I wouldn't get a refund if I did. Out of goodwill, I canceled the dispute, but I still haven't received a refund. I accidentally accepted a dispute offer and can't reject it after reopening the dispute. This company's actions seem deceitful.

I canceled my order in time with order number [redacted][redacted] from the seller SKILLIST WODDEN STORE. Even though the return is free, my order still shows as not canceled. The seller keeps telling me to cancel, but it doesn't reflect in my account; instead, it shows that the item has been shipped now. I'm seeking AliExpress' help because the seller is not cooperating. The issue is I can't cancel it since their product has a free return policy, and they are not complying with the legal terms. I've already informed them. I hope AliExpress can assist me with the issue regarding the seller SKILLIST WODDEN STORE.

I ordered a mobile phone priced at $[redacted].99 and a fitness band priced at $31.61 from the same seller on 11.11.[redacted]. To resolve the delay, I initiated two separate disputes on 23.01.[redacted] after the standard 60-day delivery window. The dispute for the fitness band concluded on 01.02.[redacted], and a refund process, including shipment costs, for $33.61 began. However, the mobile phone dispute remains unresolved despite being part of the same order. With only 3 days left of purchase protection, I attempted to contact customer service through live chat but only received automated responses. I am concerned about not receiving a refund for the phone before the dispute closes.

Hola, compré un proyector de Crenova y al intentar actualizarlo, encontré problemas relacionados con el origen del aparato. Las instrucciones proporcionadas por el vendedor no funcionaron y un informático confirmó que el archivo de instalación adjunto no permitía la actualización. A pesar de mencionarle al vendedor mi intención de abrir una disputa, me aseguró que resolvería la situación. Sin embargo, todavía no se ha solucionado y se ha vencido el plazo para la disputa. ¿Qué me recomiendan hacer en esta situación?

Hello, My name is Inas Kerim (02.02.[redacted]) and I purchased a dress from your shop in October [redacted]. I transferred the amount of [redacted].86 afterward. Unfortunately, I have not received the dress until today (04.02.[redacted]). Klarna believes they can only refund me once you cancel the invoice with Klarna. I no longer want the dress because it is unacceptable for this to happen. I request your assistance. Kerim

Hello, I am disappointed with the product I received. It's evident that I did not get the i-[redacted] TWS as expected. The product lacks the features advertised, such as the pop-up animation on my smartphone, tap/touch function, sound quality, and bass. The ear sensor is slow, and the volume function doesn't work properly. Additionally, there is no "previous song/next song" function, and the sound lacks the expected bass and audio quality. The item did not arrive until after 61 days, which is also frustrating. I am seeking a full refund or a replacement with the correct i-[redacted] TWS. The future of my transactions with your company will depend on how this issue is resolved, so please ensure I receive the appropriate resolution.

Hello, I placed an order with AliExpress on January 6th. It has surpassed the estimated delivery date. Tracking the package shows no movement past January 12th. I am worried the package may be lost. Despite trying to contact the seller, I have not received a response. Can you provide an update on when I can expect my package, if at all? I urgently need this item. If there is no guarantee of delivery, I request a refund to purchase from another seller. I am aware these items can take time to arrive. Is the coronavirus outbreak affecting all deliveries currently? I have other orders awaiting shipment, and one seller mentioned the Chinese New Year may have caused a delay, but my package has still not been shipped. I would appreciate clarification on the status of all my orders. Thank you! Awaiting your response, Liori

Good afternoon. I made a payment of 76.74€ on January 31, [redacted], for a MUSTOOL oscilloscope multimeter model MDS8207. When I checked my order list to see when it would arrive, it's not showing up on my list. The payment has been deducted from my credit card, and I am interested in the multimeter. After a lot of struggle, I managed to get a number confirming the payment was made, but I don't know anything else. The number is [redacted]18. I don't know what to do next, please reply. Thank you.

Hello. I made a payment of €76.74 on January 31, [redacted], for a MUSTOOL brand oscilloscope multimeter model MDS8207 from TO-HO Store. When I checked my order list to see when it would arrive, it didn't show up. The payment has been deducted from my credit card and I am interested in the multimeter. I have managed to obtain a confirmation number, [redacted]18, after a lot of effort, but I don't know what to do next. Please reply to me. Thank you.

Hello, I am encountering an issue with my recent order of a Dreame V10 from AliExpress through the shop Gshopper. During the purchase, only 30 out of [redacted] customers were successful in securing a Dreame V10. I have now received a confirmation regarding the order, instructing me to open a dispute for a refund since the Dreame V10 was not available. Regrettably, the dispute window has closed, and I am now seeking assistance on how to proceed further. Order Number: [redacted][redacted] Best regards, Schmitt

Hello everyone, I recently placed an order for an Ilife vacuum with the order number [redacted][redacted], but the seller notified me that it is out of stock. They assured me of a full refund. Both AliExpress and I have confirmed the refund, but after waiting for over 20 business days, I have yet to receive it. I have also checked with Paypal and my bank, ING, and they have no record of the refund. I am unable to reopen the dispute now, and the situation is perplexing. Any advice would be greatly appreciated. Best regards, Justyna L.

My daughter made a purchase in December, but we are still waiting for the order from Ali Express. I refuse to provide card details again due to a previous unauthorized charge. After reordering, the items were never received. The order includes an eraser, BTS pencil pouch, Blackpink poster, and lunchbox with a bag. My daughter is Aubrey N., aged 13. Her online shopping experience has been disappointing. Please investigate this issue. Thank you, Laura A.

I have not received my product, and it was returned to China. It's been a month without any updates or refunds. The order seems to be missing from my account, and I'm unsure which account it was ordered from. I received a letter from the German Customs office to pick it up by 06.01.[redacted] but missed it due to vacation. Now the package has been sent back to China, and I lack information on its status. The order number is CP[redacted]77CN. Kindly provide me with updates and initiate a refund to my card for the mattress with foam I ordered. My details are Mownika Paladugu at Mailänder Starsse 10, [redacted] Frankfurt. Thank you.

Hello, I would like to be contacted by phone to explain my requests. I am interested in getting information about your transit services. Here is my situation: I am in the process of starting a business and would like to import goods from Madagascar to France. I am considering selling them through your intermediaries. I need to know the process to follow and your rates. There seem to be two options: either you handle everything from pickup in Madagascar to delivery to the customer, or suppliers take care of delivery to the airport and you manage receiving the goods in Paris. Could you please explain your procedures and rates for both scenarios? I would appreciate a prompt response as I need to finalize this to open my company. Thank you.

Hello, I am reaching out to inquire about your transit service for importing goods from Madagascar to France. I am in the process of setting up a business and intend to sell these goods through your intermediaries. I am looking to understand the process, pricing, and available solutions for transporting the goods. It seems there are options where you handle everything from Madagascar to the customer in Paris, or where suppliers manage the delivery to the airport, and you take over from there. I would greatly appreciate detailed information on your procedures and rates as I need to finalize this aspect promptly to proceed with opening my company. Thank you.