Order No. *************** (tracking number LE*********CN) has not arrived, and by the t...

GetHuman-jemjon's Missing Order issue with AliExpress from August 2019

Help with my AliExpress issue
The issue in GetHuman-jemjon's own words
Order No. *************** (tracking number LE*********CN) has not arrived, and by the tracking information, has never left China. I have opened a dispute on ********** and requested a full refund (NZ$***.**), which I have not received, and still require. AliExpress Case Management Team responded on ********** (Pacific TIme), saying to wait a further two days. I did not follow the logic of this and I uploaded a letter under "evidence" as there was no other means of communicating with AliExpress on the dispute site. I have not received any response. The further two days proposed by the Team has now passed and I have tried to indicate on the dispute site that the parcel has still not arrived and have received no acknowledgement of my letter, nor any further action by the Team. The tracking information now records "Order Completed" despite the parcel never having left China nor being received by me. I would like to speak to someone as I am very frustrated and dissatisfied with the online dispute process. Please would you contact me to discuss when I will receive the refund.*Karen Taylor

GetHuman-jemjon did not yet indicate what AliExpress should do to make this right.

How GetHuman-jemjon fixed the problem
AliExpress has ruled that I receive a full refund. It seems that, for orders that don’t arrive, although you need to lodge a dispute within the buyer protection period, if the parties don’t reach agreement on a resolution, AliExpress will only step in and make a ruling once the protection period has expired. A number of online “chats” were necessary to get clarification of the process of what I needed to do,
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AliExpress

Missing Order issue
Reported by GetHuman-jemjon
Aug 26th, 2019 - a year ago
Fixed
GetHuman-jemjon shared how to fix
Seen by 8 customers so far
Similar issue to 31695 others
0 customers following this
Items needed
Name on the account
Address on the account
Order number
Email address

Timeline

GetHuman-jemjon started working on this issue
Aug 26th, 2019 11:32pm
GetHuman-jemjon confirmed the issue is fixed. Hooray!
Aug 28th, 2019 8:08am