Cannot find order in my phone app & cannot remember the seller i made the order.

GetHuman-nilshanm's customer service issue with AliExpress from August 2019

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Name on the account, Address on the account, Order number, and Email address
The issue in GetHuman-nilshanm's own words
To find the order & seller an to get the orders items soon. ... Hi,**I'm Nilshan Maduwantha from Sri Lanka. **My issue is**First I made an Ali-express account through my PC and made * orders, but I did not check who the seller was. *Even though I have made an account through my PC I was not logged in to it through my phone app. *Once I logged out from my account in the PC I installed the Ali-express app to my phone and logged into the same account which I've opened the same day through the PC.* * The * items which I've ordered were** *. *pc anklet* *. *pc ladies watch* *. *pc Bluetooth hands-free* *But unfortunately, I couldn't find the orders which I've placed via my PC in my app. I tried to find it in My orders and deleted orders options as well, but I couldn't find it. **Since I cannot remember who the seller was I'm unable to search in Ali-express either. **I have proof to show that my bank has credited the total amount for the orders to Ali- express. *And most importantly its almost * months since I have placed my order and I've not received them yet either. **I'm unable to track my orders as well. **Please help me to get the items which I've ordered. And please give me a solution to this issue. And please help me to find the seller which I've bought the items from.**Awaiting for a reply at your earliest convenience. **Best Regards,*Nilshan Maduwantha.
By finding the seller and contacting him*her to get my items soon.
I have paid the total amount at once and on time via credit card.
I tried everything through the app but couldn't find a solution.
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AliExpress

Ladies wrist watch, anklet & Bluetooth earphone
Customer service issue
Reported by GetHuman-nilshanm
Aug 22nd, 2019 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 31355 others
0 customers following this

Timeline

GetHuman-nilshanm started working on this issue
Aug 22nd, 2019 8:17am

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