O Organics sells a shelf stable ** oz soy milk, but recently changed the shape of the c...

GetHuman-chazzmor's customer service issue with Albertsons from August 2019

Help with my Albertsons issue
The issue in GetHuman-chazzmor's own words
O Organics sells a shelf stable ** oz soy milk, but recently changed the shape of the carton from a rectangle to a cube shape, which was no problem but they also changed the ingredient list. The original carton ingredient list contained no carrageenan, which is why I bought it. The new carton now lists carrageenan as an ingredient, so I stopped buying it, but I wonder how many people failed to look at the ingredient list and just assumed the carton shape changed, but not the ingredients. It just seemed like a sneaky way to add an ingredient that many consumers try to avoid. On a good note, their ** oz refrigerated soy milk is still carrageenan free, but I will look at the ingredient list EVERYTIME that I purchase any O Organic products.

GetHuman-chazzmor did not yet indicate what Albertsons should do to make this right.

How GetHuman-chazzmor fixed the problem
I read the label every time I buy an O Organics product no matter how often I buy the same product.
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Albertsons

Customer service issue
Reported by GetHuman-chazzmor
Aug 28th, 2019 - a year ago
Fixed
GetHuman-chazzmor shared how to fix
Seen by 6 customers so far
Similar issue to 37 others
0 customers following this
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Timeline

GetHuman-chazzmor started working on this issue
Aug 28th, 2019 9:48pm
GetHuman-chazzmor confirmed the issue is fixed. Hooray!
Sep 1st, 2019 6:34am

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