Aloha.*My family of ** *recently visited Maui.We rented (***********COUNT) from your re...

GetHuman-twoducks's customer service issue with Alamo from August 2019

Help with my Alamo issue
The issue in GetHuman-twoducks's own words
Aloha.*My family of ** *recently visited Maui.We rented (***********COUNT) from your rental company. *The rental car facility at the Kahului*Maui airport was busy, busy- more people than vehicles. a LONG WAIT! not necessary.*Our son's experience was with Alamo at the Kahului*Maui airport too. On his way to his condo- **- an hour away, he noticed that he was losing air pressure in one of the tires. **********. Alamo wasn't working with him at all for a car replacement. At first.. when they did get someone, they were going to send a tire. Imagine that!! Our travel agent entered the picture. After long conversations back and forth with my daughter-in-law and the travel agent..they brought a car to the condo. Another day wasted!*Why a rental car company as Alamo doesn't work with their customers to give quality, professional service is beyond me.*You're taking valuable time away from a family vacation.*VERY DISAPPOINTED! *Hal and Ruth Wattles

GetHuman-twoducks did not yet indicate what Alamo should do to make this right.

How GetHuman-twoducks fixed the problem
I was voicing my opinion We had to work it out while on vacation.
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Alamo

Customer service issue
Reported by GetHuman-twoducks
Aug 20th, 2019 - 2 years ago
Fixed
GetHuman-twoducks shared how to fix
Seen by 3 customers so far
Similar issue to 339 others
0 customers following this
Items needed
Who made the booking
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Email address on the account
Loyalty program number (if applicable)

Timeline

GetHuman-twoducks started working on this issue
Aug 20th, 2019 2:04am
GetHuman-twoducks confirmed the issue is fixed. Hooray!
Aug 20th, 2019 2:05am