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Alabama Power Customer FAQ

Top Answers & How-to Guides

What is Alabama Power's Phone Number?

The question we are asked most often is about how to talk to Alabama Power customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I pay my bill online?

To pay your bill online with Alabama Power, simply log in to your account on their website and navigate to the bill payment section....

How do I set up automatic bill payments?

Setting up automatic bill payments with Alabama Power is quick and easy. Simply log in to your account online and navigate to the "Billing...
Ask any question you have about Alabama Power customer service, get an answer now.
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Account Management

How do I pay my bill online?

To pay your bill online with Alabama Power, simply log in to your account on their website and navigate to the bill payment section....
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How do I set up automatic bill payments?

Setting up automatic bill payments with Alabama Power is quick and easy. Simply log in to your account online and navigate to the "Billing...
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What are the different payment options available?

Alabama Power offers a variety of convenient payment options to its customers. Firstly, customers can make payments through the company's...
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Can I transfer my service to a new address?

Yes, Alabama Power allows customers to transfer their service to a new address. To initiate the process, customers can either visit...
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Service Requests

How do I start or stop service?

To start or stop service with Alabama Power, you can easily do so online via their website or by contacting customer service by phone....
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How do I request a meter reading?

To request a meter reading from Alabama Power, customers can contact our customer service team. You can reach out to us via phone,...
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What is the average time for service restoration during an outage?

The average time for service restoration during an outage with Alabama Power depends on various factors. These include the cause of...
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Outages

What should I do in case of a power outage?

In the event of a power outage, it is important to first check if the outage is isolated to your home or if your neighbors are also...
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Customer Support

What are the customer service hours of operation?

Alabama Power's customer service hours of operation are Monday through Friday from 7:00 a.m. to 9:00 p.m. and Saturday from 8:00 a.m....
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Energy Efficiency

What are the energy-saving tips and programs offered?

Alabama Power offers a range of energy-saving tips and programs to help customers reduce their energy consumption and lower their bills....
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What rebates or incentives are available for energy-efficient upgrades?

Alabama Power offers a range of rebates and incentives for energy-efficient upgrades to help customers save money and conserve energy....
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Help me with my Alabama Power customer service issue

Ask any question you have about Alabama Power customer service. We will do our best to get you answers right away.
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