Need to figure out why I haven't got my state taxes back yet

GetHuman601332's customer service issue with Alabama Department of Revenue from April 2018

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GetHuman601332's next move: have a Alabama Department of Revenue rep call.
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The issue and preferred resolution, in GetHuman601332's own words:
Need to figure out why I haven't got my state taxes back yet
I trust that Alabama Department of Revenue will make this right and come up with a resolution that is fair.
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Alabama Department of Revenue

Customer service issue
Reported by GetHuman601332
Apr 16th, 2018 - 3 mons ago
I have an issue with Alabama Department of Revenue too
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Seen by 1 customer so far
Similar issue to 28 others
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Timeline
GetHuman601332 started working on this issue
Apr 16th 8:43pm