I went abroad from ********** to **********. Before leaving I called the customer care...

GetHuman-u_mustaf's customer service issue with Airtel from August 2019

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The issue in GetHuman-u_mustaf's own words
I went abroad from ********** to **********. Before leaving I called the customer care on ********** (around *.** PM) and made a request for safe custody of my broadband connection (Account No **********). A lady executive took my call. To my horror when I returned I was given a bill of *****-. I spoke to Mr Santosh, Manager Customer Care on **********. He confirmed I had made a call on ********* as per records. He assured me that he will investigate as to why my request of SAFE CUSTODY was not acted upon and asked me to make the payment of *****- for restoring my connection, which I did. More than two weeks have lapsed and the Manager has nor informed me anything. On ********** I spoke to Ms Supriya, Floor Manager and she assured me that she will resolved the issue in ** hours and that has also lapsed without any outcome.If this is how a Co like Airtel deals with their customer than God help your Co. People will have no loyalty.

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Airtel

Customer service issue
Reported by GetHuman-u_mustaf
Aug 22nd, 2019 - a year ago
Not resolved
Seen by 36 customers so far
Similar issue to 19277 others
0 customers following this

Timeline

GetHuman-u_mustaf started working on this issue
Aug 22nd, 2019 6:38am