We have suspected bed bugs in the cabin we host and need to cancel the booking for gues...

GetHuman-beckymof's Account Access issue with AirBnB from September 2020

Help with my AirBnB issue
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The issue in GetHuman-beckymof's own words
We have suspected bed bugs in the cabin we host and need to cancel the booking for guests who arrive tomorrow. It's not confirmed at this point - we have a detection team coming in the morning to verify but wanted to cancel the booking now as a courtesy so the guests can make alternative arrangements since they have a long journey. If bed bugs are found, we will get it treated tomorrow or Saturday, and expect to be clear for guests by Sunday. If possible, we would really appreciate if you'd allow us to cancel without penalty as we're trying to do the right thing by not infecting the guests. I did try calling AiBnB and couldn't get to a person. Thanks.

GetHuman-beckymof did not yet indicate what AirBnB should do to make this right.

How GetHuman-beckymof fixed the problem
I contacted then by sending a message through their help page. They responded after a few hours.
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AirBnB

Account Access issue
Reported by GetHuman-beckymof
Sep 25th, 2020 - 2 years ago
Fixed
GetHuman-beckymof shared how to fix
Seen by 25 customers so far
Similar issue to 8718 others
0 customers following this
Items needed
Booking reference
Billing address
Email address on the account
Account phone number
Payout method (If card or bank account
please include the last 4 digits)
Date of birth

Timeline

GetHuman-beckymof started working on this issue
Sep 25th, 2020 1:13am
GetHuman-beckymof confirmed the issue is fixed. Hooray!
Sep 25th, 2020 5:40am