Hi, Just had to cancel some guests today (was within the ** hours allowed) due to the...
GetHuman-lorrieke's customer service issue with AirBnB from July 2020
Help with my AirBnB issue
First: share to improve GetHuman-lorrieke's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-lorrieke may need:
Booking reference, Billing address, Email address on the account, Account phone number, Payout method (If card or bank account, please include the last 4 digits), and Date of birth
The issue in GetHuman-lorrieke's own words
Hi, Just had to cancel some guests today (was within the ** hours allowed) due to the fact that COVID ** is spiking (the California Gov. is locking down much of California again) and we are not comfortable renting and encouraging travel while this is happening. We have now incurred a $*** fee from airbnb. We as hosts are very disheartened that you would charge us $*** when cases are again spiking, much of California is back on lockdown and WE DO NOT FEEL SAFE renting our home. From April until June we lost tens of thousands of dollars when airbnb decided to refund all of our reservations despite our strict cancellation policy (and our county was not on lockdown when they made this decision!) - now that WE DO NOT FEEL SAFE, months later (and thousands of deaths later), WE ARE BEING FINED for cancelling guests for the same thing airbnb chose to do * months ago? I am writing to ask that you reverse this charge against us. THIS HYPOCRISY IS NOT OKAY. Please talk to whatever supervisor necessary and confirm with us that we will not be charged (and please remember - we've already lost thousands and thousands of dollars!).
GetHuman-lorrieke did not yet indicate what AirBnB should do to make this right.
I have an issue with AirBnB too
How GetHuman-lorrieke fixed the problem
We are waiting for GetHuman-lorrieke to fix the problem and share the solution with the rest of us customers.
Please help with my AirBnB issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common AirBnB customer problems.