I have not used airbnb for a few years. I don't remember my password. so I tried to r...

GetHuman3848934's Account Access issue with AirBnB from October 2019

Help with my AirBnB issue
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman3848934's own words
I have not used airbnb for a few years. I don't remember my password. so I tried to reset my password. I went through the steps and got stuck when a code was to be sent out to my phone. That phone number was a cell phone in Switzerland which I do not remember and whose account has been closed for years anyway.**So I got stuck. I called in at the service number (which I had to google as I could not find it on airbnb's web site !!!) and was told that that number was necessary to find the account and that there was no other way to get me access.**Do I need to open a new e-mail account just to get access to airbnb by setting u a second account? Or would that even work seeing that I am doing it from the same computer that I just tried to get access from?**I need to make a reservation quite urgently and I can't believe anybody would design a system this stupidly. People do change phone numbers and many do use airbnb infrequently so they might not update the phone info, especially since nobody would suspect how vital this apparently is.**What do you advise? As I said it is semi-urgent by now.

GetHuman3848934 did not yet indicate what AirBnB should do to make this right.

How GetHuman3848934 fixed the problem
I got no help whatsoever from airbnb. I opened a new e-mail account with an account name different from the old one, then used that account to establish a new airbnb account. It works. Airbnb has now two accounts for me* one of them a ghost account. It is really their fault.
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Account Access issue
Reported by GetHuman3848934
Oct 29th, 2019 - 3 years ago
GetHuman3848934 shared how to fix
Seen by 13 customers so far
Similar issue to 14660 others
0 customers following this
Items needed
Booking reference
Billing address
Email address on the account
Account phone number
Payout method (If card or bank account
please include the last 4 digits)
Date of birth


GetHuman3848934 started working on this issue
Oct 29th, 2019 11:26pm
GetHuman3848934 confirmed the issue is fixed. Hooray!
Oct 30th, 2019 4:54am

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