I have not used airbnb for a few years. I don't remember my password. so I tried to r...

GetHuman3848934's Account Access issue with AirBnB from October 2019

Help with my AirBnB issue
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman3848934's own words
I have not used airbnb for a few years. I don't remember my password. so I tried to reset my password. I went through the steps and got stuck when a code was to be sent out to my phone. That phone number was a cell phone in Switzerland which I do not remember and whose account has been closed for years anyway.**So I got stuck. I called in at the service number (which I had to google as I could not find it on airbnb's web site !!!) and was told that that number was necessary to find the account and that there was no other way to get me access.**Do I need to open a new e-mail account just to get access to airbnb by setting u a second account? Or would that even work seeing that I am doing it from the same computer that I just tried to get access from?**I need to make a reservation quite urgently and I can't believe anybody would design a system this stupidly. People do change phone numbers and many do use airbnb infrequently so they might not update the phone info, especially since nobody would suspect how vital this apparently is.**What do you advise? As I said it is semi-urgent by now.

GetHuman3848934 did not yet indicate what AirBnB should do to make this right.

I have an issue with AirBnB too
How GetHuman3848934 fixed the problem
I got no help whatsoever from airbnb. I opened a new e-mail account with an account name different from the old one, then used that account to establish a new airbnb account. It works. Airbnb has now two accounts for me* one of them a ghost account. It is really their fault.
Please help with my AirBnB issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common AirBnB customer problems.
What Is Airbnb's Cancelation Policy?How Do I Upload Photos to the Airbnb Website?How Do I Use My Coupon Code with Airbnb?What Is the Process for Getting a Payment as an Airbnb Host?How Do I Access My Airbnb Travel Credit?
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.
I. don't know my AirBnb password and I just booked an apartment in Brooklyn. I d...I recently tried airbnb with * family members who are experienced airbnb customer...I have made a payment for an airbnb stay at a private house through the airbnb Ap...
FIX: I just waited for some time after I had made full advance payment for my sta...Hello,**I have not used AirBnB for a few years. Now i am trying to make a booking...i have a problem with my airbnb account i am an airbnb hostI think someone is pretending to let an apartment outside of airbnb but using air...I have my airbnb account for more than*I am twice superhost.*More than a year air...hi - It is a few months since I last used airbnb and have forgotten my password...I used airbnb a few year ago for trips to Edmonton, Canada. I cannot get into my...I have a question if I get a Airbnb gift card for my son can he use it for an Air...
Do you have a customer issue as well?
We can help you get AirBnB's attention and get better help faster. Tap below to get started.
Having AirBnB issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

AirBnB

Account Access issue
Reported by GetHuman3848934
Oct 29th, 2019 - 3 years ago
I have an issue with AirBnB too
Fixed
GetHuman3848934 shared how to fix
Seen by 13 customers so far
Similar issue to 14660 others
0 customers following this
Items needed
Booking reference
Billing address
Email address on the account
Account phone number
Payout method (If card or bank account
please include the last 4 digits)
Date of birth

Timeline

GetHuman3848934 started working on this issue
Oct 29th, 2019 11:26pm
GetHuman3848934 confirmed the issue is fixed. Hooray!
Oct 30th, 2019 4:54am

Paying Too Much for Your Plan?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers