We had an absolutely awful stay in Maui with a camper van. The host gave us a cash refu...

GetHuman3683034's customer service issue with AirBnB from October 2019

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The issue in GetHuman3683034's own words
We had an absolutely awful stay in Maui with a camper van. The host gave us a cash refund, no questions asked and apologized for even renting it to us in the first place. I was hoping our Airbnb fees for this stay could be reversed since we didn’t stay one night in it, and also took on a bunch of unforeseen expenses because of this listing. It is the last stay I booked with Airbnb. I would love to share with you the condition of this “glamping” van. I want nothing more than this listing to be pulled from Airbnb for health and safety reasons, as well as to not have others’ trips to be ruined the way ours was diminished by this dishonest rental. The host promised that we were the last renters, however the van is still posted with several open dates it could be booked.

GetHuman3683034 did not yet indicate what AirBnB should do to make this right.

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AirBnB

Customer service issue
Reported by GetHuman3683034
Oct 1st, 2019 - a year ago
Not resolved
Seen by 7 customers so far
Similar issue to 13450 others
0 customers following this

Timeline

GetHuman3683034 started working on this issue
Oct 1st, 2019 2:53pm

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