This is a "Have Mercy Plea". I used airmiles to fly from Calgary to Abbotsford and then...
GetHuman-ricklucy's customer service issue with Air Miles from February 2019
Help with my Air Miles issue
Next: our robot will wait on hold for GetHuman-ricklucy to get a Air Miles rep on the line!
Always use the GetHuman Phone tocall Air Miles. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-ricklucy's odds
Strength in numbers! Companies respond better when others are watching.
The issue in GetHuman-ricklucy's own words
This is a "Have Mercy Plea". I used airmiles to fly from Calgary to Abbotsford and then Abbotsford back to Calgary on the weekend of February *st, **** to February *th, ****. My husband swiftly made the arrangements so I could join my sister and her husband to be on the same flight as them, to go see my grieving brother who recently lost his wife to cancer. In my husbands haste he accidently booked my return flight for March *, **** instead of February *, ****. It was a * digit error which cost me paying Westjet $***.** to get back home on that flight. Please also take into consideration that my poor husband who had kindly booked my trip had also suffered from a minor concussion due to a bad fall he had taken a month prior due to heart failure. I am pleading for mercy that my airmile points can be redeemed? I had spoken with an agent who was sympathetic to my cause and tranfered me to another line to speak to someone whom she said would help me. I waited on hold for over an hour and then the line went dead. I would really love to have the opportunity to speak with someone with a sympathetic hear at Airmiles. Thankyou so much for allowing me this platform and I hope to hear from you soon. Sincerely, Lucy Hernandez
GetHuman-ricklucy did not yet indicate what Air Miles should do to make this right.
I have an issue with Air Miles too
How GetHuman-ricklucy fixed the problem
We are waiting for GetHuman-ricklucy to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.