This is a "Have Mercy Plea". I used airmiles to fly from Calgary to Abbotsford and then...

GetHuman-ricklucy's customer service issue with Air Miles from February 2019

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The issue in GetHuman-ricklucy's own words
This is a "Have Mercy Plea". I used airmiles to fly from Calgary to Abbotsford and then Abbotsford back to Calgary on the weekend of February *st, **** to February *th, ****. My husband swiftly made the arrangements so I could join my sister and her husband to be on the same flight as them, to go see my grieving brother who recently lost his wife to cancer. In my husbands haste he accidently booked my return flight for March *, **** instead of February *, ****. It was a * digit error which cost me paying Westjet $***.** to get back home on that flight. Please also take into consideration that my poor husband who had kindly booked my trip had also suffered from a minor concussion due to a bad fall he had taken a month prior due to heart failure. I am pleading for mercy that my airmile points can be redeemed? I had spoken with an agent who was sympathetic to my cause and tranfered me to another line to speak to someone whom she said would help me. I waited on hold for over an hour and then the line went dead. I would really love to have the opportunity to speak with someone with a sympathetic hear at Airmiles. Thankyou so much for allowing me this platform and I hope to hear from you soon. Sincerely, Lucy Hernandez
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Air Miles

Customer service issue
Reported by GetHuman-ricklucy
Feb 16th, 2019 - 8 mons ago
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Seen by 3 customers so far
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GetHuman-ricklucy started working on this issue
Feb 16th 1:41am