Hi,**It is to inform you that I am unable to proceed with the online booking as I am fa...

GetHuman5766657's Make a Booking issue with Air India from February 2021

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Hi,**It is to inform you that I am unable to proceed with the online booking as I am facing difficulty in filling the passenger details in the Last Name*Surname tab.* *Actually I want to book ticket for IXZ-MAA sector for my family but since my wife's Full name happens to be "S.Pricilla" which consists of an Initial "S". **It is now informed to you that neither the initial S expands to any name nor I am having any documentary proof to establish expansion of the abovementioned initial. Rather in the goverment Photo ID proofs like Aadhar Card, PANcard etc. everywhere simply S.Pricilla is mentioned. *Since the web page is asking me to enter valid Surname thereby restricting me to proceed further for booking.*Hence, I request you to kindly apprise me the exact procedure of proceeding further.**Matter to be taken as extremely urgent.**Regards*Manas Biswas***********.

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Air India

Make a Booking issue
Reported by GetHuman5766657
Feb 19th, 2021 - a year ago
Fixed
Seen by 33 customers so far
Similar issue to 561 others
0 customers following this
Items needed
Name on the account
Billing address
Email address on the account

Timeline

GetHuman5766657 started working on this issue
Feb 19th, 2021 8:25pm
GetHuman5766657 confirmed the issue is fixed. Hooray!
Feb 19th, 2021 8:29pm

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