Hello, I bought an air ticket for my son, who will travel from Vietnam to Zurich (Switz...
GetHuman-josesola's customer service issue with Air China from August 2018
Help with my Air China issue
The issue in GetHuman-josesola's own words
Hello, I bought an air ticket for my son, who will travel from Vietnam to Zurich (Switzerland) in Air China. I am his father and I bought him the airline ticket from Costa Rica (Central America) and by mistake I put his second surname wrong, because it should be Sebastian Solano Hernandez and in the actual air ticket it appears like Sebastian Solano Alpizar.**I was trying to contact air china call center, but I had no answer, so I need help to solve this problem, because my son requires to fix his surname problem. Because to enter Vietnam they ask for the air ticket and if not, they will not give him the visa he needs to enter and take his flight from Hannoi to Zurich.**The confirmation number of air china is: MHFMSR**My son's passport is ************The invoice tiquet number ***************The CA *** flight from Hannoi to Beijing and the CA *** from Beijing to Zurich (both flights are October *, ****).**I appreciate your soon response to this request **Thank you
GetHuman-josesola did not yet indicate what Air China should do to make this right.
I have an issue with Air China too
How GetHuman-josesola fixed the problem
We are waiting for GetHuman-josesola to fix the problem and share the solution with the rest of us customers.
Please help with my Air China issue
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.