Hello, I bought an air ticket for my son, who will travel from Vietnam to Zurich (Switz...

GetHuman-josesola's customer service issue with Air China from August 2018

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The issue in GetHuman-josesola's own words
Hello, I bought an air ticket for my son, who will travel from Vietnam to Zurich (Switzerland) in Air China. I am his father and I bought him the airline ticket from Costa Rica (Central America) and by mistake I put his second surname wrong, because it should be Sebastian Solano Hernandez and in the actual air ticket it appears like Sebastian Solano Alpizar.**I was trying to contact air china call center, but I had no answer, so I need help to solve this problem, because my son requires to fix his surname problem. Because to enter Vietnam they ask for the air ticket and if not, they will not give him the visa he needs to enter and take his flight from Hannoi to Zurich.**The confirmation number of air china is: MHFMSR**My son's passport is ************The invoice tiquet number ***************The CA *** flight from Hannoi to Beijing and the CA *** from Beijing to Zurich (both flights are October *, ****).**I appreciate your soon response to this request **Thank you
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Air China

Customer service issue
Reported by GetHuman-josesola
Aug 27th, 2018 - 4 mons ago
I have an issue with Air China too
Fixed
Seen by 17 customers so far
Similar issue to 93 others
0 customers following this
Items needed
Name on the ticket
Booking reference
Billing address
Email address on the account
Frequent Flyer number (if applicable)
Timeline
GetHuman-josesola started working on this issue
Aug 27th 4:58pm
GetHuman-josesola indicated the issue is not fixed yet.
Aug 27th 5:59pm
GetHuman-josesola indicated the issue is not fixed yet.
Aug 27th 6:00pm
GetHuman-josesola indicated the issue is not fixed yet.
Aug 27th 6:01pm
GetHuman-josesola indicated the issue is not fixed yet.
Aug 27th 6:02pm
GetHuman-josesola indicated the issue is not fixed yet.
Aug 27th 6:02pm
GetHuman-josesola indicated the issue is not fixed yet.
Aug 27th 6:02pm
GetHuman-josesola indicated the issue is not fixed yet.
Aug 28th 6:48pm
GetHuman-josesola indicated the issue is not fixed yet.
Aug 29th 5:27pm
GetHuman-josesola indicated the issue is not fixed yet.
Aug 29th 5:27pm
GetHuman-josesola indicated the issue is not fixed yet.
Aug 29th 5:28pm