I bought round trip tickets for my mother in law to come from Mexico to Boston. Her nam...

GetHuman2894842's refund request issue with Aeromexico from May 2019

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Name, Booking reference number, Email address, Billing address, Phone number, Booking company, and Dates of travel
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The issue in GetHuman2894842's own words
I bought round trip tickets for my mother in law to come from Mexico to Boston. Her name is Brigida Rodriguez Gonzalez, birth date **********. The reservation code is ZSGEYW. The airline reservation code is JJ*DA*. I bought the tickets on April **th. I have several emails from Aeromexico with confirmation codes and I have my bank statement showing that I purchased the tickets. When Brigida went to check in at Aeromexico this morning (******) she was not able to because they stated her tickets were not bought and the transaction was declined. She had to purchase other tickets while at the check in desk in order to fly. I now need a refund for the original tickets I bought for her. I can send my bank statement showing that Aeromexico changed my account $***.** on *******, and I can also send the emails I received with the confirmation information. So I will now need a refund for the $***.** that I was charged on *******.
GetHuman2894842 did not yet indicate what Aeromexico should do to make this right.
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refund request issue
Reported by GetHuman2894842
May 9th, 2019 - a mon ago
I have an issue with Aeromexico too
Not resolved
Seen by 3 customers so far
Similar issue to 300 others
0 customers following this
GetHuman2894842 started working on this issue
May 9th 7:22pm
GetHuman2894842 indicated the issue is not fixed yet.
May 9th 11:37pm