Denied boarding in Mexico City flight ***

GetHuman1391659's customer service issue with Aeromexico from October 2018

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The issue in GetHuman1391659's own words
Fly back to Los Angeles ... We were denied boarding our plane because we did have the forms for entering Mexico, our flight was going to Los Angeles. We were forced to get this document and pay a penalty. Even after doing this they did not allow us to board the plane although the plane was not leaving for another ** minutes. We were forced to buy two more tickets to Los Angeles and wait * hours in the Mexico City Airport. This is illegal and a scam that we will report to the FAA.We are looking for a refund of $****.** for the second set of tickets we had to buy to fly home. We want an Aero Mexico representative to call at *** *** ****
Aero Mexico staff forced us to buy a document to enter Mexico when we were flying to Los Angeles.
A full refund for the second set of tickets we were forced to purchase
We expected for Aero Mexico to honor the tickets for our flight to Los Angeles
We have tried to call customer service and we're told there isn't any numbers to report this situation.
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Aeromexico

Flight number ***
Customer service issue
Reported by GetHuman1391659
Oct 22nd, 2018 - 3 years ago
Not resolved
Seen by 50 customers so far
Similar issue to 76 others
0 customers following this

Timeline

GetHuman1391659 started working on this issue
Oct 22nd, 2018 5:48pm
GetHuman1391659 shared this issue with friends on Facebook
Oct 22nd, 2018 6:11pm