Before contacting them, items GetHuman500686 may need:
Name on the ticket, Booking reference, Billing address, Email address on the account, and Frequent Flyer number (if applicable)
The issue in GetHuman500686's own words
Aer Lingus lost our baggage for * days of a * day Ireland vacation. We filed a case for reimbursement for toiletiries, clothes when we returned. Our case number is ******* and were told via email on July **th that an Aer Lingus rep would respond to us within ** business days. We have received nothing since that date. I have sent at least * emails requesting an update and all I get is an automated response. It was bad enough that our luggage was lost on a direct hour long flight and we had to spend wasted time on our vacation on the phone and purchase necessities for a trip that had been planned over a year in advance. But this total lack of response is one of the poorest customer experiences. We are due a response.
GetHuman500686 did not yet indicate what Aer Lingus should do to make this right.
I have an issue with Aer Lingus too
How GetHuman500686 fixed the problem
We are waiting for GetHuman500686 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.