On my return flight from Dublin to Boston on Thursday Oct *th the communication was non...

GetHuman-pakeatin's customer service issue with Aer Lingus from October 2018

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The issue in GetHuman-pakeatin's own words
On my return flight from Dublin to Boston on Thursday Oct *th the communication was non existsting. The flight was delayed due to plane availability issues* which appears to have been know the night before and there was no communication,*I tried to confirm check in the night before and was told unavailable, went to kiosk to check in was unavailable, was told I had to wait in line. Waited *.* hr only to be told I couldn’t check in as there was issues with the plane. Was told to wait in another line and that service agent was unaware of the issue with the Dublin to Boston. Finally checked in and wasn’t informed there was any delay or issues* rushed to custom*immigration as all monitors indicated flight on-time and was unable to shop in Duty Free as I have planned. Arrived at gate which still indicated flight on-time* there was no communication of delay until finally at scheduled departure time it was communicated that there was a delay as the plane was coming from somewhere else with additional delay. When the plane finally arrived it was not an aer lingus plane or crew, there was no communication. The plane was dirty, there was no personalized TV*Audio. My husband and I have always taken Aer Lingus on our frequent trip over to the last **ys to visit family. I choose not to fly with the other cheaper airline and choose aer lingus for their service* my last two flights with aer lingus I havent’ received the service I’m paying for. Last summer I went home for a family reunion flying into Shannon and that wasn’t an aer lingus plane*crew as it was a chartered plane and then again this year on my return flight from Dublin* the communication was issues, the plane was old and dirty* there was no TV, etc.

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Aer Lingus

Customer service issue
Reported by GetHuman-pakeatin
Oct 15th, 2018 - 4 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 625 others
0 customers following this


GetHuman-pakeatin started working on this issue
Oct 15th, 2018 3:37pm

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