Aer lingus cancelled our flight at the **.*.** and we had to re book to a later flight...

GetHuman1153670's customer service issue with Aer Lingus from September 2018

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The issue in GetHuman1153670's own words
Aer lingus cancelled our flight at the **.*.** and we had to re book to a later flight and when we arrived at our destination our luggage had been missing which led to me and * other passengers wit no luggage throughout our holidays. * passengers got their luggage back and my suitcase has been tracked but finally declared lost by the Aer lingus tracking service. I then was advised to claim refund for * suitcases as we had to pay the fee for luggage when we booked our flight but service was not delivered. One of the suitcases which fee was paid for was found in back in Dublin where we originally flew from and the other suitcase which is mine had been lost. I e-mailed airlingus and filed a refund and compensation on the **.*.** and have not been rewarded yet nor has there been contact . All I get is an automated repetitive message . I then filled out a complaint form on the **.*.** and did not receive any reply. I would like to know when and if I will get a refund for fees and compensation for suitcase and my belongings in suitcase. I feel very disheartened by the ignorance by Aer lingus and need to know how to proceed as I have the right for compensation.

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Aer Lingus

Customer service issue
Reported by GetHuman1153670
Sep 17th, 2018 - 4 years ago
Not resolved
Seen by 27 customers so far
Similar issue to 470 others
0 customers following this
Items needed
Name on the ticket
Booking reference
Billing address
Email address on the account
Frequent Flyer number (if applicable)


GetHuman1153670 started working on this issue
Sep 17th, 2018 9:46am
GetHuman1153670 shared this issue with others over email
Sep 17th, 2018 9:47am