Regarding order * *********. I had purchased several items totaling $***.**. **I have...

GetHuman2718733's customer service issue with AcuRite from April 2019

Help with my AcuRite issue
The issue in GetHuman2718733's own words
Get the additional five percent off my order that I was offered. ... Regarding order * *********. I had purchased several items totaling $***.**. **I have been trying to get this resolved for over one week with MANY chats going nowhere and I am VERY frustrated, so I am hopeful you can help me!*I received a discount as a new Acurite customer. Then, at the end of setting-up my order, I received the total (with the new customer discount) and it prompted me if this purchase was being used for agricultural use, and if so, I would get an additional five percent off my total order. I accidentally clicked on the No button instead of the Yes button. I realized it just as I hit the PROCESS ORDER button. I tried to go back and fix it, but it was too late.*I am using this for our greenhouse and organic gardens where we grow vegetables year round, to determine if we need to trigger our automatic watering system that I will be installing soon, so I qualify for the additional five percent off my entire order total.*Can someone please give me an additional five percent off for the agricultural use? I don't want to go to the BBB and lodge a public complaint about this, but that is my next step if I can not get this resolved. I am tired of trying so hard to get this resolved and cannot even talk to a real person. I was offered the additional five percent off, but made a mistake clicking on the wrong button. This should be an easy fix.*Please take care of this.*Thank you.
I can't speak to a person (no longer offered). Long "chats" have gone nowhere.
Acurite takes an additional five percent off my order total, as I WAS offered it during checkout.*I have the screenshot that shows I was prompted to get an "ADDITIONAL FIVE PERCENT OFF MY ORDER TOTAL"...
I spent over three hundred dollars on several items on and I have owned several businesses before. I always try to treat customers the way I'd like to be treated, honestly and fairly.
No and acurite chat reps keep telling me I can not get the additional five percent off.
How GetHuman2718733 fixed the problem
First, try to resolve with AcuRite at their website by selecting customer suppport. You'll need to "chat".*If that does not work, contact and initiate help through them. Verify that you tried to contact them and describe there is no human that you can speak to now and will intervene for you.
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Acurite Atlas Weather Station plus extras.
Customer service issue
Reported by GetHuman2718733
Apr 10th, 2019 - 4 years ago
GetHuman2718733 shared how to fix
Seen by 20 customers so far
Similar issue to 252 others
0 customers following this
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GetHuman2718733 started working on this issue
Apr 10th, 2019 8:38pm
GetHuman2718733 indicated the issue is not fixed yet.
Apr 10th, 2019 8:40pm
GetHuman2718733 confirmed the issue is fixed. Hooray!
Apr 11th, 2019 10:57pm
GetHuman2718733 confirmed the issue is fixed. Hooray!
Apr 13th, 2019 8:58pm

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