We're getting this message when we try to open the app: "This Acorn TV has been terminated and is no longer available."

GetHuman-rmannin's customer service issue with Acorn TV from November 2018

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The issue in GetHuman-rmannin's own words
Trying to open the Acorn TV App on our Samsung Smart TV. It has been working fine, but now we are getting the message that the app has been terminated. ... We recently paid for a one year subscription to Acorn TV. Now, when we try to open the app on our TV, we get a pop-up message that says, "This Acorn TV has been terminated and is no longer available."**Please let me know what you can do to help us resolve this problem.
We subscribed to Acorn TV a few months ago, and paid for a * year subscription. It is very frustrating that now it won't work, and it is especially frustrating that you don't have a customer service phone number or online chat.
GetHuman-rmannin did not yet indicate what Acorn TV should do to make this right.
I've tried several things on the TV, but have had no luck.
I have an issue with Acorn TV too
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Acorn TV

Acorn TV App
Customer service issue
Reported by GetHuman-rmannin
Nov 2nd, 2018 - a mon ago
I have an issue with Acorn TV too
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Timeline
GetHuman-rmannin started working on this issue
Nov 2nd 10:45pm