unsettled refun

GetHuman-mario_vi's customer service issue with Acedepot.com from June 2018

Help with my Acedepot.com issue
The issue in GetHuman-mario_vi's own words
I was trying to get my refund due to undelivered item already paid for. ... refund not yet issued or settled! Chris and a customer service told me that refund is forthcoming.
This could be resolved by issuing refund credit , cost of shipping to be included, to my credit card or a check refund since that is the policy.
I've call several times only to be put on hold for long period to be informed that the person in charge is not available or not in the office.
I have an issue with Acedepot.com too
How GetHuman-mario_vi fixed the problem
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Acedepot.com

Customer service issue
Reported by GetHuman-mario_vi
Jun 13th, 2018 - 9 mons ago
I have an issue with Acedepot.com too
Fixed
Seen by 14 customers so far
Similar issue to 337 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)
Timeline
GetHuman-mario_vi started working on this issue
Jun 13th, 2018 8:41pm
GetHuman-mario_vi indicated the issue is not fixed yet.
Jun 14th, 2018 12:16pm
GetHuman-mario_vi indicated the issue is not fixed yet.
Jun 14th, 2018 12:19pm
GetHuman-mario_vi indicated the issue is not fixed yet.
Jun 14th, 2018 12:26pm
GetHuman-mario_vi indicated the issue is not fixed yet.
Jun 14th, 2018 12:31pm
GetHuman-mario_vi indicated the issue is not fixed yet.
Jun 15th, 2018 10:49am
GetHuman-mario_vi indicated the issue is not fixed yet.
Jun 17th, 2018 1:19pm