What is your policy on damaged or defective items?

At Acedepot.com, we take great pride in providing top-quality products to our valued customers. In the rare event that you receive a damaged or defective item, we have a comprehensive policy in place to ensure your satisfaction. If you come across a damaged or defective item, we kindly ask you to notify our customer support team within 48 hours of delivery. Our dedicated representatives will guide you through the return or exchange process, making it as hassle-free as possible. Depending on the situation, we may request photos or further details to assess the issue accurately. Once the damaged or defective item is returned, we will promptly issue a refund or arrange for a replacement, depending on your preference. Rest assured that all return shipping costs will be covered by Acedepot.com. Our policy is designed to ensure your complete satisfaction, as we strive to provide exceptional service at all times.