Why does it take * minutes to take my money but *-* days to reverse payment?

GetHuman1041372's customer service issue with AccountNow from August 2018

Help with my AccountNow issue
Tip from another customer
If you are trying dispute charges that were made against you or trying to a get a refund from Priceline then click here https://priceline.custhelp.com/app/chat/chat_launch_help/.
The issue in GetHuman1041372's own words
I was trying to book a reservation on last minute travel's website (lastminutetravel.com) ... On August **th I reserved a room from lastminutetravel.com. They could not honor the reservation for some reason. When I contacted them because they took the payment from my account now card. They stated that the money had been refunded. It has yet to show any proof of this on the account now account page. **Nothing pending or any sign of the reversal at all for that matter. So before I call a few consumer affair lawyers. I figured I should inquire as to the whereabouts of the $** dollars. *Description: Last Minute Travel *-******-******* FL*Debit: **.****That is from my account page. They point the finger at this institution saying you have the money. *Please advise. Thank you
Is that I don't have a room. I am sleeping in a parking lot. Behind an abandoned Bob evens. Why can't I have my money back?
GetHuman1041372 did not yet indicate what AccountNow should do to make this right.
I was going to sign up for direct deposit. I don't feel that I can trust the
I have an issue with AccountNow too
How GetHuman1041372 fixed the problem
to get a receipt of transaction from the merchant. then go to their dispute form. Do not start a dispute just send the form. the dispute will take even more time. then call back ***-****-****.
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AccountNow

The supplied debit card
Customer service issue
Reported by GetHuman1041372
Aug 27th, 2018 - 4 mons ago
I have an issue with AccountNow too
Fixed
GetHuman1041372 shared how to fix
Seen by 6 customers so far
Similar issue to 509 others
0 customers following this
Items needed
Social Security
Card Number
Name on Account
Date of Birth
Home Address
Phone number on the back of the card
Email on Account
Timeline
GetHuman1041372 started working on this issue
Aug 27th 1:54pm
GetHuman1041372 indicated the issue is not fixed yet.
Aug 27th 3:38pm
GetHuman1041372 indicated the issue is not fixed yet.
Aug 27th 4:52pm
GetHuman1041372 confirmed the issue is fixed. Hooray!
Aug 28th 6:19pm