There are three charges on my latest statement that I did NOT place or authorise. I wou...

GetHuman-ziasrave's customer service issue with AccountNow from May 2018

Help with my AccountNow issue
The issue in GetHuman-ziasrave's own words
maintain positive balance on my account ... There are three charges on my latest statement that I did NOT place or authorise. I would like to have the monies on these charges replaced to my account NOW!
checked one evening before I went to bed and had a balance of *$**...the next morning I checked again to confirm balance was informed that I had only $**!!! check my online "balance statement," such as that is! And I discovered three...*...THREE purchases that were credited to my account that I did not make or authorise. Since...I have been trying to get information on what these were...why they were authorise by YOUR company for payment...and what YOUR company is going to do to place the questioned monies back into my account. Thusfar YOUR company has been impossible to reach for a LIVE voice...and your automated system is USELESS!
Again, place thelost monies back into my account.
I have been a customer with your company now for well over five years...without complaint...until now. I expect to be reimbursed for the purchases made against my account that I did not authorise...and to be informed what these companies were that the credits went to. PLEASE!
I've already mentioned what I have tried.
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Customer service issue
Reported by GetHuman-ziasrave
May 7th, 2018 - a yr ago
I have an issue with AccountNow too
Not resolved
Seen by 7 customers so far
Similar issue to 407 others
0 customers following this
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Timeline
GetHuman-ziasrave started working on this issue
May 7th, 2018 6:34pm
GetHuman-ziasrave indicated the issue is not fixed yet.
May 7th, 2018 6:38pm
GetHuman-ziasrave indicated the issue is not fixed yet.
May 8th, 2018 1:48am
GetHuman-ziasrave indicated the issue is not fixed yet.
May 8th, 2018 7:45pm