I cant upload my i.d and picture of my card to secure document upload it keeps saying m...

GetHuman-kingjake's Recover Account issue with AccountNow from April 2018

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The issue in GetHuman-kingjake's own words
I cant upload my i.d and picture of my card to secure document upload it keeps saying my account number is incorrect this is my account number ************** my name is jacob morgan **** NE *TH AVE APT.*** PORTLAND OREGON *****
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AccountNow

Recover Account issue
Reported by GetHuman-kingjake
Apr 30th, 2018 - 5 mons ago
I have an issue with AccountNow too
Not resolved
Seen by 3 customers so far
Similar issue to 636 others
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Items needed
Social Security
Card Number
Name on Account
Date of Birth
Home Address
Phone number on the back of the card
Email on Account
Timeline
GetHuman-kingjake started working on this issue
Apr 30th 11:27am