AXS Tickets Customer FAQ

If you've purchased ticket insurance and need a refund, you'll need to reach out to the insurance provider directly. AXS doesn't handle insurance refunds because the policies are covered by a third party provider. To request a refund, locate the provider's contact information on your insurance policy and follow their process. Please remember to have your policy details and ticket information ready when you reach out to them. However, please note that refunds are subject to the terms and conditions of your insurance policy.

If you accidentally purchased tickets using the wrong email address, you should be able to correct this issue. Please log into your AXS account and check your account settings. There, you should be able to change the email address associated with your account. However, if the tickets have already been sent to the wrong email, we advise reaching out directly to the AXS customer support to address the situation. There is a link to the most up-to-date contact information right here on this page. Please remember that ticket purchases are non-transferrable and any changes must be done by the original ticket purchaser.

Sure, we can help with that. AXS accepts PayPal payments for ticket purchases. When checking out, select PayPal as your payment method. You'll be redirected to PayPal's website, where you'll need to log in to your account. Once logged in, you'll confirm your payment details and complete the transaction. If you're experiencing difficulties, check if your PayPal account has sufficient funds or if it is linked to an active card or bank account. Please note we cannot help if your PayPal account is suspended or limited, and you may need to contact PayPal directly in that case.

When you sell a ticket through AXS, the payment is typically processed 5-8 business days after the event has taken place. This delay is to ensure that all transactions linked to that event are confirmed and finalized. The payment is sent to the seller via the method they selected when listing the ticket for sale. Make sure your payment details are up to date to avoid any delays. Keep in mind that in some cases, it may take longer for your bank to post the funds to your account.

A 'building society account' is a British term referring to an account held with a building society, a type of financial institution common in the United Kingdom. If you're trying to add a UK bank account on AXS Tickets, and you don't have a building society account, you don't need to fill in those fields. Just complete the information related to your regular bank, such as the sort code and account number. Should the system require some information in those fields as a necessity, it would be best to reach out directly to your bank for guidance.