I attempted to purchase tickets to a concert for Mika at Ace Theater in LA and on the f...

GetHuman-lizaseam's customer service issue with AXS Tickets from July 2019

Help with my AXS Tickets issue
First: share to improve GetHuman-lizaseam's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-lizaseam may need:
Name on the account, Email address on the account, and Billing Address
The issue in GetHuman-lizaseam's own words
I attempted to purchase tickets to a concert for Mika at Ace Theater in LA and on the final page before confirmation I got a vague error saying my order couldn’t be processed, I could not exit out of the error pop up to try again. When I logged into axs.com again I was able to see the same * tickets under “My Events” with an order number (row X seats * and *, *********), but I didn’t get a confirmation email nor did I get charged. I am absolutely gutted that this has happened as the seats I was about to buy were really great and I have been waiting to see this artist for over a decade as he rarely comes to America. I can’t get ahold of anybody at axs at all. If those seats are still available and just in limbo after the error occurred, I would like to get the opportunity to purchase them. I feel like it’s really unfair that not only did I encounter an error that kept me from completing the transaction properly, but I couldn’t even exit out of the error to try again. Please help me!

GetHuman-lizaseam did not yet indicate what AXS Tickets should do to make this right.

How GetHuman-lizaseam fixed the problem

We are waiting for GetHuman-lizaseam to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get AXS Tickets's attention and get better help faster. Tap below to get started.
Having AXS Tickets issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

AXS Tickets

Customer service issue
Reported by GetHuman-lizaseam
Jul 12th, 2019 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 1318 others
0 customers following this

Timeline

GetHuman-lizaseam started working on this issue
Jul 12th, 2019 8:33pm
GetHuman-lizaseam indicated the issue is not fixed yet.
Jul 13th, 2019 1:36am
GetHuman-lizaseam indicated the issue is not fixed yet.
Jul 13th, 2019 1:38am