I’ve had a series of three claims arising from a single accident - my wife broke her an...
GetHuman-sodens's customer service issue with AXA Insurance from June 2018
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The issue in GetHuman-sodens's own words
I’ve had a series of three claims arising from a single accident - my wife broke her ankle. So we had a number of short breaks planned which we had to cancel. First one Axa paid with no fuss - very quickly. Since then it has been a slow process with requests for no show documents etc. *This morning Axa phoned and left a message for me to call back. The number is their standard **** one - so I end up waiting ** minutes and still don’t get through. Is there a number I can call without having to be in line - or can they just email me their questions?
GetHuman-sodens did not yet indicate what AXA Insurance should do to make this right.
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How GetHuman-sodens fixed the problem
Patience, just hanging on to the phone. No short cuts that I found. A very frustrating experience all round
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