Do***ents required. Payment made but do***ents not received.

GetHuman809480's customer service issue with AXA Insurance from June 2018

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The issue and preferred resolution, in GetHuman809480's own words:
The problem I ran into: Do***ents required. Payment made but do***ents not received.
I trust that AXA Insurance will make this right and come up with a resolution that is fair.
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AXA Insurance

Customer service issue
Reported by GetHuman809480
Jun 22nd, 2018 - 2 mons ago
I have an issue with AXA Insurance too
Not resolved
Seen by 2 customers so far
Similar issue to 8 others
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Items needed
Account holder name
Policy number
Date of birth
Billing address
Email address on the account
Timeline
GetHuman809480 started working on this issue
Jun 22nd 6:29am