My spouse had contacted ATT*Direct tv approximately ** days ago to discuss our service...

GetHuman-llemas's customer service issue with AT&T from August 2019

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The issue in GetHuman-llemas's own words
My spouse had contacted ATT*Direct tv approximately ** days ago to discuss our service charges. The representative told her we would get a $** discount as I am a disabled veteran on oxygen **** and to go on line for the discount which I did and it asked for military iD which I did with camera. The system would not accept it and advised me to go to an ATT store which I did. I arrived there today ********** at approximately *:** pm. There were * female employees handling other customers when I arrived. After waiting an hour the employee that did not seem to be in charge started with another customer. I immediately advised her that I was there before the other customer. She did not acknowledge my remark. After approximately ** more minutes the one in charged asked what she could help me with. I told her I was there to apply for the military discount. She told me it had been discontinued on **********. If I had been greeted when I arrived and asked how they could help it would have saved me a long wait. Again the customer service representative that my wife spoke with said we would get the monthly discount and made no mention that it would be discontinued. Please contact my wife Cynthia at (***) ***-****. **Annoyed Long Term Customer*Larry LeMaster

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Customer service issue
Reported by GetHuman-llemas
Aug 24th, 2019 - 2 years ago
Seen by 8 customers so far
Similar issue to 11747 others
0 customers following this
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GetHuman-llemas started working on this issue
Aug 24th, 2019 8:52pm
GetHuman-llemas confirmed the issue is fixed. Hooray!
Aug 27th, 2019 1:16am