I have been a customer of ATT for ** years & a U Verse customer for probably **. I am v...

GetHuman3040410's Device Support issue with AT&T from June 2019

Help with my AT&T issue
First: share to improve GetHuman3040410's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3040410 may need:
Phone number, Account number, Account PIN, Account email, Service address, Name, and IMEI number
The issue in GetHuman3040410's own words
I have been a customer of ATT for ** years & a U Verse customer for probably **. I am very unhappy right now. I want to talk to you or one of your aids ASAP. I pay ATT $***.** a month and am very unhappy about my service. For the *rd time in two years my main u verse box that holds the recordings has failed and I am losing all my recorded programs because inspite of making so much money from me every year ATT is giving me cheap equipment. I am having major surgery next week & was counting on my recorded shows. Now they are gone again. I can't count on the On Demand because half of the time the shows that are streaming are buffering ( I think thats what it's called). The video's sound cuts on & off & the picture starts & stops. The on demand has done this for at least * *** years. NBC always does this but I tried a few other networks & they also do it. Very unreliable. I get nowhere when I complain thru the normal procedure. So I have been paying for defective service. It's enough to make me want to switch to Infinity. I want ATT to take this bad box & have it fixed or take the memory out & put it in a good box so I can keep my recordings. I also want the On demand video stream fixed. My name is Jacqueline Harris, *** *** ****, ***** Willowgrove Dr, Houston, Tx *****. Please have someone call me.

GetHuman3040410 did not yet indicate what AT&T should do to make this right.

How GetHuman3040410 fixed the problem

We are waiting for GetHuman3040410 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common AT&T customer problems.
How Do I Remove a Line from My At&t Account?How Do I Access My At&t Account?How Do I Get Device Support from At&t?How Do I Move or Change My Existing At&t Service?How Do I Cancel My Service with At&t?
Do you have a customer issue as well?
We can help you get AT&T's attention and get better help faster. Tap below to get started.
Having AT&T issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

AT&T

Device Support issue
Reported by GetHuman3040410
Jun 5th, 2019 - a year ago
Not resolved
Seen by 7 customers so far
Similar issue to 9114 others
0 customers following this

Timeline

GetHuman3040410 started working on this issue
Jun 5th, 2019 11:39pm

Paying Your Telecom Too Much?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers