I have been a customer of ATT for ** years & a U Verse customer for probably **. I am v...

GetHuman3040410's Device Support issue with AT&T from June 2019

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The issue in GetHuman3040410's own words
I have been a customer of ATT for ** years & a U Verse customer for probably **. I am very unhappy right now. I want to talk to you or one of your aids ASAP. I pay ATT $***.** a month and am very unhappy about my service. For the *rd time in two years my main u verse box that holds the recordings has failed and I am losing all my recorded programs because inspite of making so much money from me every year ATT is giving me cheap equipment. I am having major surgery next week & was counting on my recorded shows. Now they are gone again. I can't count on the On Demand because half of the time the shows that are streaming are buffering ( I think thats what it's called). The video's sound cuts on & off & the picture starts & stops. The on demand has done this for at least * *** years. NBC always does this but I tried a few other networks & they also do it. Very unreliable. I get nowhere when I complain thru the normal procedure. So I have been paying for defective service. It's enough to make me want to switch to Infinity. I want ATT to take this bad box & have it fixed or take the memory out & put it in a good box so I can keep my recordings. I also want the On demand video stream fixed. My name is Jacqueline Harris, *** *** ****, ***** Willowgrove Dr, Houston, Tx *****. Please have someone call me.

GetHuman3040410 did not yet indicate what AT&T should do to make this right.

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Device Support issue
Reported by GetHuman3040410
Jun 5th, 2019 - a year ago
Not resolved
Seen by 7 customers so far
Similar issue to 9114 others
0 customers following this


GetHuman3040410 started working on this issue
Jun 5th, 2019 11:39pm

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