I purchased a new wireless hot spot device as my existing device was not properly suppo...

GetHuman-fcianfra's Dispute a Charge issue with AT&T from May 2019

Help with my AT&T issue
First: share to improve GetHuman-fcianfra's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-fcianfra may need:
Phone number, Account number, Account PIN, Account email, Service address, Name, and IMEI number
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman-fcianfra's own words
I purchased a new wireless hot spot device as my existing device was not properly supporting my devices connected to the wifi. *I received the new device and everything was working much better. After * weeks, I received a message from AT&T stating I went over my data and had a charge of an additional $**** on my bill. After speaking with multiple levels of customer service and supervisors, I was told that the mistake was on AT&T side as the new device was not put on the shared data plan. I was told at this time (Mid March) that the new device was moved to the shared data plan and I would be credited for the overages. After about * weeks I received a credit to my account of just under $***. In Mid April, the same issue occurred again, this time for $*** in data overage. Again I spoke to multiple levels of customer service and supervisors, who once again told me the issue was resolved and a credit will be issued for the full amount of $***. That was on April **th, over three weeks later, no credit. I spoke to customer service again on May *th who again told me the same thing. As of this morning my service is suspended and I am again currently on the phone once again pleading my case. All for the mistake made by AT&T and not corrected multiple times as promised resulting in these unnecessary charges.

GetHuman-fcianfra did not yet indicate what AT&T should do to make this right.

How GetHuman-fcianfra fixed the problem

We are waiting for GetHuman-fcianfra to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common AT&T customer problems.
How Do I Recover My At&t Password?How Do I Merge Multiple Accounts at At&t?How Do I Remove a Line from My At&t Account?How Do I Access My At&t Account?How Do I Get Device Support from At&t?
Do you have a customer issue as well?
We can help you get AT&T's attention and get better help faster. Tap below to get started.
Having AT&T issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

AT&T

Dispute a Charge issue
Reported by GetHuman-fcianfra
May 14th, 2019 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 8421 others
0 customers following this

Timeline

GetHuman-fcianfra started working on this issue
May 14th, 2019 1:21pm

Paying Too Much for TV?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Toll-Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers