Hello, I have a **-yr old gateway*router, *-WIRE **** which frequently drops and Apple...

GetHuman-kzinchak's customer service issue with AT&T Tech Support from March 2021

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The issue in GetHuman-kzinchak's own words
Hello, I have a **-yr old gateway*router, *-WIRE **** which frequently drops and Apple shows this unit has weak security. ATT stated months ago they were no longer providing software updates to this unit. I’ve unplugged*reset gateway on numerous occasions without success. My internet plan is **. Request review and advise as I am sure a newer*updated gateway wireless router is warranted.*I am a SIGNATURE ATT customer with zip code *****.*Thanks

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AT&T Tech Support

Customer service issue
Reported by GetHuman-kzinchak
Mar 31st, 2021 - 4 months ago
Not resolved
Seen by 13 customers so far
Similar issue to 505 others
0 customers following this

Timeline

GetHuman-kzinchak started working on this issue
Mar 31st 6:03pm
GetHuman-kzinchak indicated the issue is not fixed yet.
Mar 31st 10:39pm
GetHuman-kzinchak indicated the issue is not fixed yet.
Mar 31st 11:10pm

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