My bill isn't due until December **. I paid my bill today. My data shows I only have...

GetHuman1826074's customer service issue with AT&T Go Phone from December 2018

12 views | 284 similar | 0 following
Help with my AT&T Go Phone issue
First: share to improve GetHuman1826074's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1826074's next move: talk to AT&T Go Phone when they open.
AT&T Go Phone's call center is closed now. We will send GetHuman1826074 a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman1826074 may need:
Phone number, Name, Account number, email address, service address, and Account PIN
The issue in GetHuman1826074's own words
Use the internet. The service was extra slow ... My bill isn't due until December **. I paid my bill today. My data shows I only have ***mb left. I've dailed your company * times and asked for technical help, only to be disconnected all three times. Prior to each disconnected call a recording after ringing *-* times say CBU, and then I get disconnected.*I also go through this every month when I pay early. WHY?!*I also received a text instantly whenever my payment went through earlier today. Why isn't my service instantly updated as soon as you ok'd my payment? It shouldn't take hours too days for this to happen.*Please rectify this on going issue.
I pay my bill monthly prior to my due date and this continues to happen. They "at&t" don't mind excepting payment but their service isn't as fast as them putting my $ into their account!*Their service is starting to become lame
When payment's excepted by AT&T and the customer's text informing them of such, the customers services they're paying for need to be updated just as fast.
Over ** years, but it's going to be changing real soon. I'm tired of dealing with weak service.
Not yet. *My next step is to cancel my services with your company
How GetHuman1826074 fixed the problem

We are waiting for GetHuman1826074 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common AT&T Go Phone customer problems.
How Do I Change My At&t Go Phone Plan?How Do I Reset My Password for My At&t Go Phone Account?How Do I Refill My At&t Phone Go Phone?
Do you have a customer issue as well?
We can help you get AT&T Go Phone's attention and get better help faster. Tap below to get started.
Having AT&T Go Phone issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1826074 fixes it.
This email address isn't valid

AT&T Go Phone

My prepaid go phone
Customer service issue
Reported by GetHuman1826074
Dec 25th, 2018 - 3 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 284 others
0 customers following this


GetHuman1826074 started working on this issue
Dec 25th, 2018 5:39am