AT&T Go Phone Customer Service Issues

My prepaid phone plan expired, and I recently renewed it for another year by paying $[redacted], a few days after my contract anniversary. Unfortunately, the minutes I had saved from last year were deducted from my balance, and I would appreciate it if they could be transferred to my new contract. Due to health concerns and the current situation with the coronavirus, I have been unable to visit the AT&T store in person to address this issue. I was informed by the store yesterday that they are unable to assist in replenishing lost minutes. Any help in resolving this matter would be greatly appreciated. Thank you, J. Ladroga.

I recently spoke to an AT&T representative who answered all my questions. After everything was said and done, I was informed that our order was successful and everything went through. Now, all we need are our new AT&T SIM cards to arrive so we can put them in our existing iPhones. The representative also mentioned that by doing so, we could transfer our lines directly over without any issues to our recent plan version, to which I have never missed a payment. Why am I receiving messages in the mail stating that I was denied?

I am seeking to speak with the reporter named Mr. Jack Dutton on 7/31/21. I am from Norwich, CT, and was previously incarcerated. I wish to discuss the coverage of inmate deaths at the institution in Uncasville, CT. I was at the facility from Feb 19th, [redacted], to Feb 19th, [redacted]. I possess a year's worth of medical records showcasing numerous errors, including being sent to see doctors I never met. Despite receiving orders from the transporting officer, medical staff failed to follow through, worsening my condition. I have around 70lbs of documents for evidence and a [redacted] civil lawsuit prepared against the D.O.C. and the Dept of Public Health in Hartford. I have filed complaints and shared documents with D.P.H. regarding inadequate medical attention. I plan to notify news stations/newspapers about my lawsuit filing. I am Urban J. Savaria 3rd, and you can reach me at the following numbers: House phone [redacted] / Home phone [redacted]. I am located in New London, CT. I am eager to discuss these medical issues further. Urban J. Savaria

I recently purchased a new phone with a $45 monthly data plan. Unfortunately, my phone got damaged when it fell from the lawnmower. The sim card seems fine, but it's no longer readable in another device. I can't access my online account or my backup email, and I can't reach a representative by phone. I bought a $30 data upload pin, but my device still won't work. Can someone assist me with this issue? My contact number is [redacted]. Thank you.

I have a Go Phone that I rarely use and have been a customer for years. While on vacation on August 5th, my cash balance of nearly $[redacted] was removed because my year was up. I forgot the due date of my service payment and now I'm trying to reach customer service to have the balance restored as I intend to renew for another year with new features. After being on hold for over 23 minutes, I am frustrated. If my request is not addressed, I will not only refrain from future payments but also switch to another service provider. I kindly request for the previous balance to be reinstated on my phone so I can renew for another year today.

I have a prepaid phone with AT&T, and I keep getting interrupted during calls with prompts to switch to 5G. When this happens, I end up waiting on hold for up to an hour to speak with an agent. I've had to hang up on two occasions because I have other tasks to attend to and can't stay on hold indefinitely. This situation is frustrating me greatly, as I require my phone for important matters and these interruptions are hindering my ability to use it effectively. After experiencing this disruption to my calls, I am quite upset. I am considering not using AT&T in the future due to this interference with my communication.

My name is Raymond L. and I have been an AT&T wireless customer for approximately 25 years. I recently switched my account to prepaid with the help of a representative in Victoria, Texas, and provided my bank details. However, my service has been disconnected, and when I called [redacted], I was informed of a returned check due to a zero balance in my Prosperity Bank USA account. I never have a zero balance in my account, and I expected my bill to be paid automatically each month. It seems there was a misunderstanding with the setup. I need this issue resolved promptly so I can continue using my phone. If this cannot be arranged, I may need to consider switching to another carrier.

I am a 72-year-old AT&T customer for years, using my phone minimally. Despite a balance of $82.20 and receiving extra time without charge, my account suddenly dropped to zero without reason. I need my phone restored without the burden of a $25 regular fee that accumulates, even though I rarely benefit from it. It seems my account was debited two days ago. How can I reclaim my funds and reactivate my phone without continuous charges for infrequent use? Any assistance would be appreciated, and if there's a way to speak to a live customer service representative by phone, please advise. Thank you.

I purchased a $50 AT&T prepaid phone card from Kroger on Crabapple Rd. over six months ago. Despite never using the card, I have been unsuccessful in obtaining a refund. Kroger's customer service and management informed me that they cannot issue refunds for AT&T prepaid phone cards. After contacting their corporate office, I received documentation of the purchase details but was still unable to get a refund. I possess the original card with the card number and pin intact, despite its condition. AT&T verified that the card has not been used. I am willing to provide the receipt, card, and personal information to facilitate the refund process. Since the store cannot refund me, I reached out to AT&T for assistance. Urgent response is appreciated. Thank you. Sincerely, R. Carrington

Since January, I have been facing issues with obtaining working replacement phones from AT&T. Initially, I received two Alcatel Smartflip phone replacements, model 4052r, but they did not load contacts. After returning the phones twice, Customer Care suggested options that did not work out. I rejected the offer to provide my Credit Card number for them to send phones and then refund. Instead, they scheduled an appointment at an AT&T store for replacements that did not pan out. I am frustrated as a senior citizen with a handicapped husband, needing reliable phones. Unless I receive proper prepaid replacement smartphones that function, I may have to switch providers after being a customer for over 40 years. I am disappointed with the service I have received and hope for a resolution soon.

I have two prepaid AT&T accounts, one for my iPhone and another opened in September for my ex-wife. Both accounts are under my name, and only I can make changes to the plan. I tried to set up internet access but couldn't as I didn't have the account number for the new Android Samsung phone she has. She set up an online account without my permission and now controls it. I need to talk to a representative to merge both accounts into one with a single username and password without notifications going to her. I have all the necessary information and just need a human rep to assist without giving access to her. I want exclusive control over my accounts to avoid any disruptions to her job or unauthorized plan changes.

I bought a new phone on December 16th with a contract rate of around $50 per month. I had a GoPhone contract for my previous phone costing about $30 per month. On December 18th, I was charged $30 (my old rate) and on December 28th, I was charged $56 (seemingly my new rate). I think the charge for the old rate of $30 needs to be refunded to my account. Please let me know what steps I need to take. Thank you.

I've been using a hotspot for all my internet needs and I'm quite happy with it. However, I've encountered an issue regarding my Hulu and Disney+ subscriptions. Despite contacting customer support, I suspect that my hotspot's IP address, indicating a location in Dallas, TX, is causing a problem with my subscriptions. Could you please guide me through the steps to change my IP address to match my location in Woodall, Oklahoma? This could potentially resolve the issue and allow me to enjoy watching TV. Thank you.

Last June, I purchased an AT&T Prepaid Unlimited plan while in the U.S. for 2 months. Upon leaving, I switched to the $30 per month plan to maintain my number for banking purposes. Everything was fine until February. Since then, I haven't received messages or calls yet I'm still being charged monthly. I'm looking to resolve this issue by speaking with a live customer service agent. The challenge is, I lack a 4-digit pin when prompted by the automated system. I'm unable to connect to a human representative.

I'm having trouble verifying my account because the payment methods I've used don't match what's on record. This is preventing me from accessing my account fully online. I've verified all other information, so I need complete access to my account. Additionally, I'm concerned about the excess charges on my account.