After several attempts to login to my emails, I was told I had the wrong password. When...

GetHuman710696's customer service issue with AOL from May 2018

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The issue in GetHuman710696's own words
After several attempts to login to my emails, I was told I had the wrong password. When trying to retrieve my password I realized the phone number attached to my email address was old and no longer in use. I attempted to change the phone number to no avail. *I called customer service for x waiting a total of * hours to be told that I hadn't used that email address in over * years and it had become disabled. That is untrue. I check my emails on a regular daily if not twice daily basis!*I need this issue resolved now!*Funny you should ask how AOL will contact me considering I have no email address according to AOL! The email address I have used for many years is *****@***.com. you may reach me by phone at *** *** ****
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AOL

Customer service issue
Reported by GetHuman710696
May 23rd, 2018 - 6 mons ago
I have an issue with AOL too
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Seen by 3 customers so far
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Items needed
Email on Account
Username
Password
Name of Account Holder
Timeline
GetHuman710696 started working on this issue
May 23rd 12:15pm