I had my old ADT system upgraded last week. The upgrade included three wireless securit...

GetHuman3183182's Technical support issue with ADT from July 2019

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The issue in GetHuman3183182's own words
I had my old ADT system upgraded last week. The upgrade included three wireless security cameras. The picture quality of these cameras is horrid. Pixelation, unfocused, and the inability to clearly see faces. One service tech said it was due to a poor wireless signal. This is simply not true as I own a wireless Nest camera which uses the same wireless system and the Nest provides a crystal clear picture. The lead tech for my area told me to just return the cameras if I wasn't happy with the quality. I called up ADT customer service today to see what they could do. The representative was totally dismissive. Again I was told that my only option was to have the cameras removed. ADT outright refused to lower my monitoring cost for the inferior cameras. They also refused to provide me with a better camera when one comes out unless I paid for the new cameras. My wireless is fine, the ADT cameras are pitiful. After being an ADT customer for almost thirty years I am seriously considering having the entire system removed and going to a different security company. Nothing but rudeness, dismissiveness, and a run around from the technical, sales and customer support departments. This is unacceptable for a company with over *** years in the business.

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ADT

Technical support issue
Reported by GetHuman3183182
Jul 2nd, 2019 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 693 others
0 customers following this

Timeline

GetHuman3183182 started working on this issue
Jul 2nd, 2019 3:41pm