Intruder broke crawlspace sensor * adt alarm thought it was a malfunction when in reali...

GetHuman-jasonpsm's customer service issue with ADT from June 2018

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The issue in GetHuman-jasonpsm's own words
Intruder broke crawlspace sensor * adt alarm thought it was a malfunction when in reality there was SOMEONE UNDER MY FLOOR!! Needs to be fixed ASAP * installer forgot to connect battery. * charged for hundreds extra for what I was promised for free and they used the existing ADS SYSTEM in utility room. I want everything initially promised to me on the phone and all the extras by the installer for free.... that includes paying to have someone setup my Ring Floodlight & doorbell cam which the phone guy says you do as you owned ring - apparently a lie but it got you in my door - so all the above needs to occur for free * defund the extras charged or I’ll be requesting a full refund * day prior to the * month customer refund you offer for issues. It’s your choice. I can’t believe ADT considers an open door an alarm but an open door with a damaged sensor due to intruder as a system issue !!! I can’t believe you haven’t been sued for this yet!! I need this done today ******* - there is no way I can sleep now..... ***-***-**** JasonPS*****@***.com

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ADT

Customer service issue
Reported by GetHuman-jasonpsm
Jun 13th, 2018 - 3 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 65 others
0 customers following this

Timeline

GetHuman-jasonpsm started working on this issue
Jun 13th, 2018 6:10am