I have an ADT TotalPay Card, and I'm being denied access to my account information. I n...

GetHuman968608's customer service issue with ADP Payroll and Benefits from August 2018

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I have an ADT TotalPay Card, and I'm being denied access to my account information. I need some way to look at a statement about my purchases, because I believe there's an error in my account balance, but the number I usually call for account information only reads my five most recent purchases. I tried to register on the Money Network website, but was told my information (card number and expiration date) were invalid. So I tried to call the toll free number given, which is different than the one I usually call, and was told first that my birthday didn't align with their records, and then when I tried putting in my card number instead of the last * of my social, it didn't recognize my card number. All I want to do is see a statement on my purchases and talk to someone in customer service, but I'm having a lot of trouble navigating all of these websites.
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ADP Payroll and Benefits

Customer service issue
Reported by GetHuman968608
Aug 8th, 2018 - 7 mons ago
I have an issue with ADP Payroll and Benefits too
Fixed
Seen by 5 customers so far
Similar issue to 276 others
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Items needed
Social Security Number
Prior Year AGI
Home Address
Name of Account Holder
Phone Number
Email on Account
Password
Timeline
GetHuman968608 started working on this issue
Aug 8th, 2018 10:32pm
GetHuman968608 indicated the issue is not fixed yet.
Aug 8th, 2018 11:33pm
GetHuman968608 confirmed the issue is fixed. Hooray!
Aug 8th, 2018 11:44pm