ADP Payroll and Benefits Customer FAQ

If you're encountering an issue with your W-4 form information on file with ADP Payroll, usually, the recommended method is to contact your HR department or your payroll administrator directly as they possess the direct access to make pertinent changes to your payroll information. Make sure to explain in detail the issue you've noticed with your W-4, whether it is missing specifics, incorrect entries, or updates required. ADP Payroll, in principle, can not modify this information directly at an employee's request due to security and compliance adherence.

We're sorry to hear you're having trouble accessing your account to update your phone number. Unfortunately, we are unable to change your personal information or help you access your account due to security reasons. We recommend contacting your HR department as they should be able to reset your account or update your phone number for you. Additionally, consider using the "Forgot your ID/Password?" link on the ADP login page to restore the access. Remember, for future references, it's important to keep your username and password secure to avoid such issues.

If you have changed your phone number, you cannot change it yourself in ADP. Since your former employer is out of business, you should try reaching out to ADP directly for assistance. They may require some verification to ensure your identity before proceeding. They can assist you in accessing your W2 and updating your contact information. Please note you may need to provide documentation before they can assist you. You should prepare to provide verifiable personal information to ensure your security.

We're sorry to hear you're having trouble logging in. When entering your temporary password, make sure you're not including any spaces and that you're typing it exactly as given, as it's case-sensitive. Remember to update your password after your first successful login. If you're still unable to access your account, you may need to reset your password again or contact your company's ADP administrator for further assistance.

If you need to correct a hire date on Worknumber, the changes should ideally be made within your ADP system. First, correct the employee’s hire date in your HR/Payroll system. After the records are updated and after the next payroll, the changes should be reflected in Worknumber. However, administrative controls might vary based on your ADP solution and access level. If changes can't be made or don't reflect, you may need to escalate the issue internally within your organization as ADP generally doesn't change these details directly due to compliance reasons. Please note that accuracy in entering data is crucial for maintaining correct employee records.