I placed an order with Pizza Hut over the phone and it wasn’t what I ordered plus they...

GetHuman1901065's customer service issue with ABC News from January 2019

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The issue in GetHuman1901065's own words
I placed an order with Pizza Hut over the phone and it wasn’t what I ordered plus they didn’t give me my sauce that I had to pay for. I wasn’t satisfied with the service than they wanted to charge me more money so I gave them the food back and asked for a refund. I was told that the manager wasn’t present to give me a refund and I needed to come back tomorrow. I explained I don’t live in the area plus I needed the money back to feed my children. I asked the assistant manger to call his manger and I was told that he won’t answer his phone when he leaves for the day. Im defiantly frustrated at this point because their customer service is going further down the drain. I wait around so he can keep calling and the assistant manager is like I can’t make him answer the phone. Finally, the manager calls and tells me that they don’t issue a refund at all. So I call the police. The police comes and says it’s not a crime and can’t make a report. Their is no where in this store stating that a refund is not permitted or in my receipt and further more I was never told that. What I ordered wasn’t what I paid for. Now my family is disappointed because they didn’t eat and someone else paid for some food and they are losing also. Can someone help me I’m this situation?
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ABC News

Customer service issue
Reported by GetHuman1901065
Jan 5th, 2019 - 4 mons ago
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Timeline
GetHuman1901065 started working on this issue
Jan 5th 3:06am