When I signed up on Oct **, **** the lady who helped us went over everything, showing u...

GetHuman4161116's customer service issue with AAA from December 2019

Help with my AAA issue
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Account name, AAA number, Insurance policy number, Account email, Last 4 of Social Security Number, and Billing address
The issue in GetHuman4161116's own words
When I signed up on Oct **, **** the lady who helped us went over everything, showing us the different prices, different packages. The seller for us was the plus plan because it gave us the most tows and anyone who had the card could get their vehicle towed. Not one time did they tell us that a motorcycle was something that needed to be added separately. We found out when I called today to have my son's motorcycle towed. I talked to several people, not one wanting to help. I feel that since we were told "ANY" vehicle included motorcycles. I do not feel that we should have to pay extra now because of the miscommunication on your company's part. The manager who i spoke with Sheila told me she was not going to help me and that I should of read the paperwork better. Then when I asked to speak to someone higher then her she gave me a fake phone number. I have never had a problem with your company until today. I'm very disappointed in how I was treated!!!

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AAA

Customer service issue
Reported by GetHuman4161116
Dec 27th, 2019 - 10 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 580 others
0 customers following this

Timeline

GetHuman4161116 started working on this issue
Dec 27th, 2019 7:50pm
GetHuman4161116 shared this issue with others over email
Dec 27th, 2019 7:52pm
GetHuman4161116 shared this issue with others over email
Dec 27th, 2019 7:55pm
GetHuman4161116 indicated the issue is not fixed yet.
Dec 28th, 2019 12:07am

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